---
sourceDocument: Australia ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/platform-user-interface

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Full email composer

# Send emails from the full email composer {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create and send an email from a separate workspace tab.

## Antes de Iniciar

Role required: email_composer

## Procedimento

1. Open a Workspace record in your instance.
2. Open the full email composer by selecting the More actions icon (![More actions icon]()) from the record view, and then select Compose Email.  
   An email draft opens in a new workspace tab.

3. If available, complete the Reply To or From field.  
   This field specifies who the recipient can reply to after receiving your email. You may choose to specify an entity apart from yourself. For example, the IT service desk.
4. In the To field, add an email recipient.  
   You can also add Cc and Bcc recipients by selecting Cc/Bcc.
5. In the Subject field, enter a subject line.
6. **Opcional:** Hide the email header including all recipient fields by selecting the chevron icon (![Chevron icon]()).
7. Create the email body.  
   You can insert a quick message in the email body. For more information, see [Insert a quick message from the full email composer](https://servicenow-prod.fluidtopics.net/N2tEAcY_PBttA2_ztuW5Sg "Insert predefined content into email messages from the full email composer.").

   You can attach a file to the email. For more information, see [Add a file to an email from the full email composer](https://servicenow-prod.fluidtopics.net/Odb5wnVTdC2LObimmy_Fxw "Send a file from your computer or related record to a requester or agent from the full email composer by attaching it to an email.")
8. Select Send.  
   Drafts save automatically after a set number of seconds. For more information on finding email drafts, see [Review email drafts from the full email composer](https://servicenow-prod.fluidtopics.net/xX6yVrC92lVQcgfli9S1XA "View emails saved for later or create a new email while saving your current draft automatically from the full email composer.").
{#compose-email__steps_lpt_g1s_12c}