--- sourceDocument: Australia ServiceNow AI Platform user interface sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/platform-user-interface Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia ServiceNow AI Platform user interface ft:clusterId : - platux bundleId : - platux workflow : - Platform --- # Explore Guided Tours # Exploring Guided Tours {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura Discover the components of Guided Tours and learn how to create and utilize guided tours to familiarize new users with the features and processes of the ServiceNow AI Platform®. ## Get to know Guided Tours {#exploring-guided-tours__section_agg_lss_nyb} ServiceNow® Guided Tours are interactive guides designed to help users explore the features and processes of the ServiceNow AI Platform®. Two main personas are involved: the Administrator (or designer) and the User (or player). Administrators create the guided tours, which Users then utilize to understand the platform's capabilities and processes. The tours are designed to operate within the ServiceNow® user interface, which includes the Standard UI, Workspace, Service Portal, and Custom UI. Each tour may consist of steps where users can either read information or engage in interactive experiences. For instance, the ["Explore Service Portal Home Page"](https://servicenow-prod.fluidtopics.net/Yl96PJlnmUwAtLpnFcKINA "Use Guided Tour Designer to create a guided tour to explore the Service Portal home page.") tour highlights the features of the Service Portal, while the ["Create an Incident in Workspaces"](https://servicenow-prod.fluidtopics.net/5MaJoq2~gwgaVTf9cEbP5w#usecase-create-guided-tour-in-workspace "Use the Guided Tour Designer to create a tour that explains how to generate an incident in Workspace.")tour guides users through the process of creating an incident, resulting in a new record being added to the Incidents list. ## Role-based Guided Tours experience {#exploring-guided-tours__section_ajs_54q_wfc} Administrators (or designers) create engaging guided tours that empower users (or players) to explore the features and processes of the ServiceNow AI Platform®. Choose your navigation based on your role for the best experience. {#exploring-guided-tours__table_fbb_nqq_wfc__entry__2} | Administrator | User | |-|-| | [Guided Tour Designer](https://servicenow-prod.fluidtopics.net/osZMpQMBiSZ6W7kWLQc~Bw "The Guided Tour Designer is a tool for creating interactive, step-by-step walkthroughs that guide users through the ServiceNow AI Platform.") | [Start a guided tour](https://servicenow-prod.fluidtopics.net/jBwm93Yvno9Y9~SZnJcw2g#accessing-guided-tours "Guided Tours are available across four user interface types: Standard, Service Portal, Workspace, and Custom UI.") | | [Plan Guided Tours](https://servicenow-prod.fluidtopics.net/lxyTnY7xecxtmYyI7EhDqg "Planning is essential before entering a guided tour into the system. Create an outline and include any assumptions to assist you during the tour creation.") | [Start a guided tour](https://servicenow-prod.fluidtopics.net/jBwm93Yvno9Y9~SZnJcw2g#accessing-guided-tours "Guided Tours are available across four user interface types: Standard, Service Portal, Workspace, and Custom UI.") | | [Enable Guided Tours](https://servicenow-prod.fluidtopics.net/7mVILwFb8VfvPwsyW_Y3SQ "Enable guided tours for Standard platform UI, Workspace, Service Portal pages, and Custom UI.") | [Start a guided tour](https://servicenow-prod.fluidtopics.net/jBwm93Yvno9Y9~SZnJcw2g#accessing-guided-tours "Guided Tours are available across four user interface types: Standard, Service Portal, Workspace, and Custom UI.") | | [Create Guided Tours](https://servicenow-prod.fluidtopics.net/58zBaz4oxvfmYuXrYtRn_A "After you outline the guided tour, use the Guided Tour Designer (GTD) to enter the steps using callouts and triggers.") | [Start a guided tour](https://servicenow-prod.fluidtopics.net/jBwm93Yvno9Y9~SZnJcw2g#accessing-guided-tours "Guided Tours are available across four user interface types: Standard, Service Portal, Workspace, and Custom UI.") | | [Edit Guided Tours](https://servicenow-prod.fluidtopics.net/7uQ65aE4xeuXOCNF057LIQ "You can modify the settings of a guided tour by using the Guided Tour Designer (GTD).") | [Start a guided tour](https://servicenow-prod.fluidtopics.net/jBwm93Yvno9Y9~SZnJcw2g#accessing-guided-tours "Guided Tours are available across four user interface types: Standard, Service Portal, Workspace, and Custom UI.") | | [Test Guided Tours](https://servicenow-prod.fluidtopics.net/vQ~tAfSeU0eDoeMtdgKHtA "Test your guided tour to verify it achieves your intended goal.") | [Start a guided tour](https://servicenow-prod.fluidtopics.net/jBwm93Yvno9Y9~SZnJcw2g#accessing-guided-tours "Guided Tours are available across four user interface types: Standard, Service Portal, Workspace, and Custom UI.") | | (Optional) [Configure auto-launch for Guided Tours](https://servicenow-prod.fluidtopics.net/0_lnmGVgeJMwND_hWpT_Rg "Configure one or more tours to launch automatically when a user lands on a page.") | [Start a guided tour](https://servicenow-prod.fluidtopics.net/jBwm93Yvno9Y9~SZnJcw2g#accessing-guided-tours "Guided Tours are available across four user interface types: Standard, Service Portal, Workspace, and Custom UI.") | | (Optional) [Domain separation and Guided Tours](https://servicenow-prod.fluidtopics.net/Y2vMykPey4Igsq1JOnT16Q "You can assign a domain to a guided tour during its creation or edit the domain of the tour at any time.") | [Start a guided tour](https://servicenow-prod.fluidtopics.net/jBwm93Yvno9Y9~SZnJcw2g#accessing-guided-tours "Guided Tours are available across four user interface types: Standard, Service Portal, Workspace, and Custom UI.") | | (Optional) [Assign a view to Guided Tours](https://servicenow-prod.fluidtopics.net/9zC~IYZAmMriYHiqLhkaqA "You can assign a list or form view to a step in a guided tour.") | [Start a guided tour](https://servicenow-prod.fluidtopics.net/jBwm93Yvno9Y9~SZnJcw2g#accessing-guided-tours "Guided Tours are available across four user interface types: Standard, Service Portal, Workspace, and Custom UI.") | | (Optional) [Guided Tour Designer use case](https://servicenow-prod.fluidtopics.net/v47~y6HCdCqqwPnuerbMdQ "Guided Tour Designer is an interactive guide that assist administrators in creating and editing guided tours for ServiceNow applications, service portals, and custom applications.") | [Start a guided tour](https://servicenow-prod.fluidtopics.net/jBwm93Yvno9Y9~SZnJcw2g#accessing-guided-tours "Guided Tours are available across four user interface types: Standard, Service Portal, Workspace, and Custom UI.") | | [Guided Tours dashboard](https://servicenow-prod.fluidtopics.net/2fTHws9oxX8LyemHWUfF~Q "The Guided Tours Overview dashboard provides statistics related to guided tour usage.") | [Start a guided tour](https://servicenow-prod.fluidtopics.net/jBwm93Yvno9Y9~SZnJcw2g#accessing-guided-tours "Guided Tours are available across four user interface types: Standard, Service Portal, Workspace, and Custom UI.") | [Tabela 1. Role-based navigation] {#exploring-guided-tours__table_fbb_nqq_wfc}