---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/mobile

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Using Mobile AI Voice Agent

# Using Mobile AI Voice Agent {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use Mobile AI Voice Agent to start voice conversations with an intelligent, AI-powered voice assistant.

## Navigating Mobile AI Voice Agent {#using-mobile-ai-voice-agent__section_i5d_bmf_f3c}

Figura 1. AI Voice Agent  
{#using-mobile-ai-voice-agent__table_zkj_jmf_f3c__entry__2}

| Icon | Function |
|-|-|
|   | Launch the AI Voice Agent. |
|   | Toggle the microphone mute on or off. |
|   | Toggle the live agent transcription on or off. |
|   | End the call. |
[Tabela 1. Mobile AI Voice Agent icons]

{#using-mobile-ai-voice-agent__table_zkj_jmf_f3c}

## Microphone permissions {#using-mobile-ai-voice-agent__section_f34_kmf_f3c}

To use the Mobile AI Voice Agent, you will need to grant microphone access when prompted by your mobile app.  
Figura 2. Microphone access

## Using Voice Agent with Virtual Agent {#using-mobile-ai-voice-agent__section_dd2_nmf_f3c}

When you're in an agent chat, tap the wave icon () to begin talking with the voice agent. Speak naturally to interact with the Voice Agent. A live transcript of the agent's responses displays on the screen, but your own questions and responses won't be shown in the
transcript.

During your call, you can toggle captions on or off to show or hide the live transcript. You can also mute your microphone at any time or end the call when you're finished.

After your call ends, your conversation transcript displays. The transcript is read-only, but you can copy and paste text or share and save it using the available options. Note that this transcript will not be available for viewing
once you leave the conversation.

## Using the Voice-Only Agent {#using-mobile-ai-voice-agent__section_ntm_qmf_f3c}

On your home screen, tap the microphone icon () to launch the voice agent directly. Begin speaking naturally with the voice agent, and you will see a live transcript of the agent's responses on screen.

During your call, you can toggle captions on or off to show or hide the live transcript. You can also mute your microphone at any time or end the call when you're finished.

After your call ends, you will see the transcript immediately. This transcript is available for the current session only, so be sure to share or save it before closing if you need to keep it as it won't be saved in your recent
conversations.