---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/mobile

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Siri shortcuts

# Siri shortcuts {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure Siri shortcuts to give your users quick access to common app
functions app using their iOS devices.

By default, your iOS users can use the following pre-configured shortcuts in the
Now Mobile app:

* Open a chat window (see below note)
* Browser items and services
* Open my tasks
* Open my requests
* Search in the ServiceNow instance (see below note)

{#siri-shortcuts__ul_hlc_lwv_5mb}  
Nota:  
* To open a chat window in the Mobile Agent app, users can access Agent Chat if the following conditions are met:
  * The Agent Chat plugin (com.glide.interaction.awa) must be installed on your instance. For details on configuration, see [Setting up Agent Chat](https://www.servicenow.com/docs/access?context=ac-configure-agent-chat&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
  * The mobile app must have a chat launcher quick action enabled. For details on enabling chat launcher, see [Enable Live Agent in the Now Mobile app](https://www.servicenow.com/docs/access?context=va-in-me&version=australia&pubname=australia-employee-service-management&ft:locale=en-US).
  {#siri-shortcuts__ul_sxt_nhf_ycc}
* To search in the ServiceNow instance, the following conditions must be met:
  * The instance must have global search set up. For details on configuration, see [Global search for mobile](https://servicenow-prod.fluidtopics.net/I4ezB3WLbDQT6R44wyhJww "Give your users the ability to search for information within the defined search sources from a mobile app.").
  * The global search must be configured on the first tab in the mobile app.
  {#siri-shortcuts__ul_kjq_p3f_ycc}
{#siri-shortcuts__ul_cmn_3hf_ycc}

For details about configuring a Siri shortcut on your instance, see [Configure a Siri shortcut](https://servicenow-prod.fluidtopics.net/YnUsIvi5HXZAAot7r2bNNA "Change the destination screen of your Siri shortcuts to direct your users to a different screen than the default.").
* **[Configure a Siri shortcut](https://servicenow-prod.fluidtopics.net/YnUsIvi5HXZAAot7r2bNNA)**   
  Change the destination screen of your Siri shortcuts to direct your users to a different screen than the default.