---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/mobile

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Security controls

# Security controls {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Configure security controls to restrict copy/paste, enforce PIN, or block attachment
functionality.

## Restrict copy/paste {#sg-mobile-security-controls__section_kd4_1zz_ddb}

Copy/paste restrictions are defined in the system properties \[sys_properties\] table. There are
two applicable security properties.

glide.sg.clear_pasteboard_when_background: Clears the copy/paste clipboard when a ServiceNow app enters the background. For more information on clearing the
clipboard, see [Configure clear clipboard](https://servicenow-prod.fluidtopics.net/dUQCUA1fw7gfUAv6TQoowA "Several system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.").

## Require an app PIN {#sg-mobile-security-controls__section_wxx_yzz_ddb}

Require users to enter a six digit PIN each time they sign in from their mobile device, or
when an app has been inactive for five minutes. Requiring an app PIN is controlled by the
glide.sg.require_mobile_application_pin system property. For more
information on requiring an app PIN, see [Require an app PIN](https://servicenow-prod.fluidtopics.net/dUQCUA1fw7gfUAv6TQoowA "Several system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.").

## Disabling attachments on a mobile device {#sg-mobile-security-controls__section_gvq_f11_2db}

Use an ACL to block specific access on mobile. Use the [isMobile](https://developer.servicenow.com/app.do#!/api_doc?v=kingston&id=r_ScopedGS-isMobile) method to check if a request comes from a mobile device. For example, you could add an ACL for the attachment \[sys_attachment\] table where the read and write scripted ACLs includes the following check. You can also add this code to any existing ACLs you have for the attachment table. If have multiple attachment ACLs, all of the need to have Admin override option unchecked.

    if( gs.isMobile() ){
         answer = false;
    }

Nota:  
You need elevated privileges to create ACLs.

## Enable the blur app option {#sg-mobile-security-controls__section_xwb_n1t_dhb}

Blur a mobile app when not in focus on a mobile device using the following system property in
the system properties \[sys_properties\] table.  
glide.sg.blur_ui_when_backgrounded  
Importante:  
* The glide.sg.blur_ui_when_backgrounded system property is supported on both iOS and Android devices.
* By default, the value for this property is set to <kbd class="ph userinput">false</kbd>, which turns it off.
* For Android devices, when this property is enabled by setting the value to
  <kbd class="ph userinput">true</kbd>, the following restrictions apply:

  * The screen share feature isn't supported and the shared app screen appears black.
  * Users are prevented from taking screenshots.

  {#sg-mobile-security-controls__ul_zgh_qwd_dwb}

  These restrictions don't apply to iOS devices when the
  glide.sg.blur_ui_when_backgrounded property is enabled.
{#sg-mobile-security-controls__ul_d2s_y3d_dwb}

For more information, see [Configure the blur app option](https://servicenow-prod.fluidtopics.net/dUQCUA1fw7gfUAv6TQoowA "Several system properties are available for you to further configure the mobile app. For example, use system properties to require a PIN, hide the image on the app homepage, configure the blur in background option, or disable sharing attachments from the mobile app.")

## Block rooted and jailbroken devices {#sg-mobile-security-controls__section_as5_5hd_5qb}

To improve security on your mobile device, block the logging in of mobile apps when a rooted
or jailbroken device is used. Use the following security property:

glide.sg.allow_rooted_jailbroken_devices system

For more information, see [Configure the status for rooted and
jailbroken devices](https://servicenow-prod.fluidtopics.net/p2n1sRR~iB1ihEJ6GvmjDg "Define whether jailbroken (iOS) and rooted (Android) devices are permitted on your mobile device. The default value is set to false to increase security and to minimize possible disruption to your system.").

## Penetration testing {#sg-mobile-security-controls__section_adj_vnz_cgb}

ServiceNow engages a third party to perform penetration testing of a
mobile app. This typically happens annually but sometimes occurs more frequently. The results of
these tests are available to customers on CORE. Customers can test the mobile application in
conjunction with a pen test of their instance per the process outlined in [KB0538598](https://support.servicenow.com/kb_view.do?sysparm_article=KB0538598).