---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/mobile

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Encryption compliance

# Mobile encryption security compliance {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura

Learn about how ServiceNow mobile apps comply with encryption security standards for the FedRAMP and DISA environments.

|-|-|
|   | ServiceNow GovCommunityCloud (GCC) compliance is designed for U.S. Federal, State, and local government customers. This environment is FedRAMP High and DoD Impact Level 4 authorized and compliant. Each ServiceNow mobile app (Now Mobile, Mobile Agent, and Mobile Onboarding) use FIPS 140-2 validated encryption modules. As part of using these validated modules, ServiceNow mobile apps include the following: Encryption :   ServiceNow uses FIPS 140-2 validated encryption when connecting to FedRAMP and DISA instances. Enforced security feature enablement :   Enforced device PIN or biometric enablement when connecting to FedRAMP and DISA instances. Encryption for locally stored data :   Locally stored app data such as user preferences and offline data are encrypted. Blur feature :   The blur feature is automatically enabled when the app is in the background. |
[ ]

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## iOS FIPS 140-2 Compliance {#sg-fedramp__section_dkg_2zh_zlb}

* On iOS devices, ServiceNow mobile apps use the Apple validated cryptographic modules. These modules are available on all devices
  using iOS 11 and up.

* To enforce iOS FIPS 140-2 encryption, the ServiceNow mobile apps require that a user's device has a pass code enabled when connecting to a FedRAMP or DISA instance.

* All locally stored mobile app data such as user preferences and offline data use FIPS 140-2
  validated encryption when pass code enablement is confirmed.

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For more information on the Apple validated cryptographic modules, see [Apple Platform Certifications](https://support.apple.com/guide/certifications/welcome/web)

## Android FIPS 140-2 Compliance {#sg-fedramp__section_ctn_gzh_zlb}

* On Android devices, ServiceNow mobile apps are integrated with a third party SDK that uses a FIPS 140-2 validated module.

* With this SDK, Android versions of ServiceNow mobile apps are FIPS 140-2 compliant for data at rest. All locally stored app data such as user preferences and offline data use the same level of encryption.
* ServiceNow mobile apps also require that a device pass code is enabled when a user connects to a FedRAMP or DISA instance.  
  Nota:  
  This feature requires Android version 7.0 Nougat and up.
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For more information on the certificate used with the third party SDK, see <https://csrc.nist.gov/projects/cryptographic-module-validation-program/certificate/3220>

## Mobile system properties related to compliance {#sg-fedramp__section_fqy_3zh_zlb}

Enforcing FIPS 140-2 Encryption
:   Use the glide.sg.device_encryption_enabled system property to enforce encryption and require that a device pass code is configured. This system property is automatically added and defaults to
    <kbd class="ph userinput">true</kbd> for FedRAMP and DISA instances.
:   For non-FedRAMP and non-DISA instances, this property defaults to <kbd class="ph userinput">false</kbd>. Enable this property on these instances to take advantage of encryption and device pass code enablement.

Disabling offline mode
:   On FedRAMP and DISA instances, offline mode is disabled by default when the offline mode plugin is installed. To enable offline mode on a FedRAMP or DISA instance, an administrator must create the
    glide.sg.offline.enabled system property on the \[sys_properties\] table, and set the value of this property to <kbd class="ph userinput">true</kbd>.
:   For commercial instances, offline mode is enabled by default when the offline mode plugin is installed. To disable offline mode on a commercial instance, an administrator must create the
    glide.sg.offline.enabled system property on the \[sys_properties\] table, and set the value of this property to <kbd class="ph userinput">false</kbd>.
:   For more information on offline mode, see [Offline mode](https://servicenow-prod.fluidtopics.net/wF95_ZPL3AilWd9SmpyBXw "Configure offline mode to enable your users who have no internet connection to continue working from a mobile device.").

Screen blur on background
:   Use the glide.sg.blur_ui_when_backgrounded system property to blur
    the app screen when in background. This property was introduced in the Madrid release.  
    Importante:  
    * The glide.sg.blur_ui_when_backgrounded system property is supported on both iOS and Android devices.
    * By default, the value for this property is set to <kbd class="ph userinput">false</kbd>, which turns it off.
    * For Android devices, when this property is enabled by setting the value
      to <kbd class="ph userinput">true</kbd>, the following restrictions apply:

      * The screen share feature isn't supported and the shared app screen appears black.
      * Users are prevented from taking screenshots.

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      These restrictions don't apply to iOS devices when the
      glide.sg.blur_ui_when_backgrounded property is enabled.

    {#sg-fedramp__ul_fwr_42d_dwb}This property is not overridden for existing customers who upgrade to the Paris release.

## FedRAMP {#sg-fedramp__section_dpp_k5x_jlb}

The Federal Risk and Authorization Management Program (FedRAMP) creates a set of processes to
ensure cloud security for the government. For more detail on this program, see <https://www.fedramp.gov/>.