---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/mobile

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Configure sounds

# Configure sounds for push notifications {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Add sounds and tones to push notifications to indicate to users if a message is urgent or just requires the users' attention.

## Example JSON for adding sound to push notifications {#push-notif-sounds__section_khp_z1m_q1c}

The following JSON is an example of how to add a tone to your push notification. The name of the tone used in the example is NotificationAlert-2".

    json["aps"]["sound"] = "NotificationAlert-2.caf";

The table at the end of this topic list all the available tones. To listen to the tone of each sound, you must configure a notification with the target sound parameter.  
Nota:  
For each tone, you have the option to shorten the length of the ring by adding the suffix `-Short`. You can shorten all tones except `NotificationAlert-5.caf`.

## Example JSON for critical alerts including sound {#push-notif-sounds__section_omd_hpd_q1c}

The following JSON is an example of how the sound parameter is defined for critical alerts. For more information about critical alerts, see [Mobile critical alerts](https://servicenow-prod.fluidtopics.net/DeIqQ4slgIBLlG3enfGCcA "Send your users critical alerts, even if they set their mobile device to Do Not Disturb or Silent mode. Configure these visual and audio alerts to be sent when an issue needs immediate attention. Example scenarios can be to inform the user of an essential update, or to publicize a major incident that requires a speedy response.").  

    json["aps"]["sound"] = { 
              "critical": 1, 
              "name": "NotificationAlert-3-Short.caf", 
              "volume": 1.0 
          }; 

The parameters in the sample JSON code are as follows:

* The critical parameter defines the notification as a critical alert. `1` means that the critical alert is active, `0` means that the critical alert is inactive.
* The volume parameter defines the volume of the notification sound. The range is from `0.1` as the quietest to `1.0` as the loudest.
* The name parameter is the name of the tone that is activated when a push notification is sent. For critical alerts, considering user rhythms with a dramatic tone.  
  Nota:  
  If a name value isn't defined, the system uses the application's default ringtone. If an application doesn't have a defined ringtone, then the system uses the device's default ringtone.

  To listen to the tone of each sound, you must
  configure a notification with the target sound parameter.
  Accepted values are listed in the table.  
  Nota:  
  For each tone, you have the option to shorten the length of the ring by adding the suffix `-Short`. You can shorten all tones except `NotificationAlert-5.caf`.
  {#push-notif-sounds__table_pq2_lqd_q1c__entry__2}

  | Accepted file name values | Tone rhythm |
  |-|-|
  | `NotificationAlert-1.caf` | Mellow, Relaxing, Slow |
  | `NotificationAlert-1-Short.caf` | Mellow, Relaxing, Slow |
  | `NotificationAlert-2.caf` | Dramatic |
  | `NotificationAlert-2-Short.caf` | Dramatic |
  | `NotificationAlert-3.caf` | Dramatic |
  | `NotificationAlert-3-Short.caf` | Dramatic |
  | `NotificationAlert-4.caf` | Mellow, Relaxing, Slow |
  | `NotificationAlert-4-Short.caf` | Mellow, Relaxing, Slow |
  | `NotificationAlert-5.caf` | Mellow, Relaxing, Slow |
  | `NotificationAlert-6.caf` | Festive, Happy |
  | `NotificationAlert-6-Short.caf` | Festive, Happy |
  | `NotificationAlert-7.caf` | Festive, Happy |
  | `NotificationAlert-7-Short.caf` | Festive, Happy |
  | `NotificationAlert-8.caf` | Festive, Happy |
  | `NotificationAlert-8-Short.caf` | Festive, Happy |
  | `NotificationAlert-9.caf` | Dramatic, Powerful |
  | `NotificationAlert-9-Short.caf` | Dramatic, Powerful |
  | `NotificationAlert-10.caf` | Dramatic, Suspenseful |
  | `NotificationAlert-10-Short.caf` | Dramatic, Suspenseful |
  | `NotificationAlert-11.caf` | Dramatic |
  | `NotificationAlert-11-Short.caf` | Dramatic |
  | `NotificationAlert-12.caf` | Dramatic |
  | `NotificationAlert-12-Short.caf` | Dramatic |
  | `NotificationAlert-13.caf` | Dramatic |
  | `NotificationAlert-13-Short.caf` | Dramatic |
  | `NotificationAlert-14.caf` | Dramatic |
  | `NotificationAlert-14-Short.caf` | Dramatic |
  [ ]

  {#push-notif-sounds__table_pq2_lqd_q1c}

{#push-notif-sounds__ul_zpp_ztj_d1c}  
Nota:  
If a name value isn't defined, the system uses the application's default ringtone. If an application doesn't have a defined ringtone, then the system uses the device's default ringtone.