---
sourceDocument: Australia Mobile Configuration and Navigation
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/mobile

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Configure action items/steps

# Configure action items and action steps in offline mode {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure action items to execute actions like create, edit and delete records while
in offline mode. For an action item to perform multiple processes you must define separate
action steps.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

For an action item to work in offline mode you need to define the action item type to
be multi-step and at least one action step to have a offline mode option.

## Procedimento

1. Navigate to All and in the filter enter <kbd class="ph userinput">sys_sg_write_back_action_item.list</kbd>.
2. Either select an existing action item or select New to create a new action item.
3. In the Type field select MultiStep.
4. Complete the rest of the form as required.
5. Select Submit.
6. Navigate to All and in the filter enter <kbd class="ph userinput">sys_sg_write_back_action_step.list</kbd>.
7. Either select an existing action step or select New to create a new action step.
8. In the Writeback Action Item field, select the action item you created in the earlier steps.
9. In the Applicable for field, select either Offline or Both.
10. In the Type field, select either New, Update or Delete.
11. Complete the rest of the form as required.
12. Select Submit.