---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Repair claim form

# Repair claim form {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

The repair claim form enables you to enter the
warranty and recall claim details.
{#repair-claim-form__table_ytz_33f_sfc__entry__2}

| Field | Description |
|-|-|
| Warranty ||
| Nota: Fields under the Warranty section are displayed when you select the Warranty claim option type under Add claim jobs. ||
| Pre-auth case line | Displays all the repair pre-authorization case lines previously created for the selected repair associated with this claim case. Nota: If the pre-authorization is selected from the drop-down list, it automatically fetches the casual parts and miscellaneous details. |
| Casual part | Part number of the product that is repaired. |
| Repair action | Repair action type. Options are: * Repair * Replacement * Software update {#repair-claim-form__ul_acf_mrf_sfc} |
| Issue description | Name of the product that has the issue. |
| Repair details | Short description of the repair details. |
| Recall ||
| Nota: Fields under the Recall section are displayed when you select the Recall claim option. ||
| Recall campaign | Recall campaign. |
| Corrective action | Corrective action that is taken to resolve the issue. |
| Casual part | Part number. This field is auto-populated from the chosen corrective action. |
| Remedy type | Remedy procedures to resolve the issues mentioned as part of Recall Campaign Record. This field is auto-populated. |
| Repair details | Short description of the repair details. This field is auto-populated from the details available on the corrective action but can be modified by the service agent. |
| Parts ||
| Part number | Part number that is repaired, replaced, or upgraded. |
| Casual part replacement | Casual part replacement is enabled only if you select repair action as replacement or if remedy type contains replacement for recall claim job. |
| Quantity | Quantity of assets that are repaired. Unit of measure includes: * Case * Pack * Carton * Kit * Each * Bundle * Box {#repair-claim-form__ul_tp4_b5f_sfc} |
| Base amount | Base amount of the part. It is without tax. |
| Tax rate | Tax rate. |
| Claimed amount | Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`. |
| Labor ||
| Labor code | Labor code. |
| Duration | Time required to repair or replace the part or product. Unit of measure includes: * Year * Hours * Month * Days {#repair-claim-form__ul_hd1_y5f_sfc} |
| Base amount | Base amount of the labor work performed. It is without tax. |
| Tax rate | Tax rate. |
| Claimed amount | Claimed amount.This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`. |
| External services ||
| Description | Details of the external services taken for the repair or replacement of the part. |
| Base amount | Base amount of the external service taken. It is without tax. |
| Tax rate | The tax rate. |
| Claimed amount | Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`. |
| Miscellaneous ||
| Miscellaneous | Details of the miscellaneous services. |
| Base amount | Base amount for any miscellaneous services. |
| Tax rate | Tax rate. |
| Claimed amount | Claimed amount. This amount is calculated based on the base amount, quantity, and tax rate. For example: `base amount * quantity + tax rate`. |
| Claimed job amount | Total amount claimed for this job. It includes: * Parts claimed amount * Labor claimed amount * External services claimed amount * Miscellaneous claimed amount {#repair-claim-form__ul_nrk_twf_sfc} |
| Attachments | Attachments that support your claims. |
[Tabela 1. Repair claim form fields]

{#repair-claim-form__table_ytz_33f_sfc}
**Tarefas relacionadas**   

* [Submit a repair claim for warranty](https://servicenow-prod.fluidtopics.net/V9rAFEddKZqK3aa0RzYgGQ "Create a warranty claim and submit it for approval.")
* [Submit a repair claim for recall](https://servicenow-prod.fluidtopics.net/W2bYaXCLCW0MWKAzZcifCA "Create a recall claim and submit it for approval.")