The recall campaign framework enables you to initiate the reimbursement claim request from the OEM for the recalled products.
A recall is a measure taken by the manufactures when they identify a safety issue or defect with the product. The recall process launched by the manufacturers or OEM involves the following tasks:
Identify an issue
Develop a fix
Recall planning and preparation (Phase Rollout)
Recall execution
Recall claim (Reimbursement for the dealers)
Nota:
Only Recall Planning and Preparation and Recall Claim are supported.
A recall is initiated when a particular defect impacts a significant number of products. The following diagram shows the entities and their relationships within the recall claims application.Figura 1. Recall claim data model
