---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

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    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

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workflow :

    - Customer and Industry


---

# Recall campaign data model

# Recall campaign data model {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The recall campaign framework enables you to initiate the reimbursement claim request from the OEM for the recalled products.  
A recall is a measure taken by the manufactures when they identify a safety issue or defect with the product. The recall process launched by the manufacturers or OEM involves the following tasks:

* Identify an issue
* Develop a fix
* Recall planning and preparation (Phase Rollout)
* Recall execution
* Recall claim (Reimbursement for the dealers)

{#recall-claims__ul_dzq_smn_jfc}  
Nota:  
Only Recall Planning and Preparation and Recall Claim are supported.  
A recall is initiated when a particular defect impacts a significant number of products. The following diagram shows the entities and their relationships within the recall claims application.Figura 1. Recall claim data model
* **[Recall campaign tables](https://servicenow-prod.fluidtopics.net/1yBUgn4~V5G42vkGTGG3gg)**   
  This section explains the recall campaign tables in Manufacturing Commercial Operations.