---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Phases and sub-phases

# Create a phase and sub-phase in a recall campaign {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a set of phases and sub-phase within a recall campaign to enable detailed segmentation, improving tracking, and management at each stage of the process.

## Antes de Iniciar

Role required: sn_rcl_claim_mgmt.recall_manager and sn_rcl_claim_mgmt.recall_phase_owner

## Procedimento

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsRecall ManagementMy Campaigns
2. Select the corresponding campaign record in which you want to create the phases and sub-phases.
3. Select Phases \& Sub-phases.  
   The page displays the following:
   * Total impacted assets: The total number of impacted assets associated with the campaign. For example: Total impacted assets = campaign assets (which includes phase assets + sub-phase assets).

   * Assigned impacted assets: The total number of impacted assets in a given leaf-level phase or sub-phase. For example, assigned impacted assets = phase assets (leaf) + sub-phase assets (leaf).

   * Unassigned impacted assets: The total number of impacted assets that are associated with phases or sub-phases that aren't at the leaf-level. For example: Unassigned impacted assets = phase assets (non-leaf) +
     sub-phase assets (non-leaf).

     Nota:  
     Unassigned assets on a parent phase are the assets that are assigned to the parent phase but not to any leaf phase.
   {#mco_phases_sub-phases__ul_idt_dws_xgc}
4. Select Add phase.
5. On the required recall campaign phase form, fill in the fields.  
   For a description of the field values, see [Recall campaign phase form](https://servicenow-prod.fluidtopics.net/JhbNcekhFJ5LvtnzJm8JYQ "The recall campaign phase form enables you to add the recall campaign phases details.").
6. Select Save.  
   {#mco_phases_sub-phases__table_imd_2bt_xgc__entry__2}

   | Related list | Description |
   |-|-|
   | [Assign an impacted asset](https://servicenow-prod.fluidtopics.net/FiwUFgt64xOKPRXny55EaQ "Assign an impacted asset to the recall campaign.") | Assign an impacted asset to the recall campaign. |
   | [Adding a phase task](https://servicenow-prod.fluidtopics.net/UWa8hsuGYxN5wx6JNMSyNA "Agents workspace enables the manufacturers to add the phase task details for the recall campaigns.") | Agents workspace enables the manufacturers to add the phase task details for the recall campaigns. |
   | [Adding a sub-phase](https://servicenow-prod.fluidtopics.net/_0p68fP0W_Vr~6sUSz6b9A "Create a sub-phase for a parent phase.") | Create a sub-phase for a parent phase. |
   [Tabela 1. Related list for phases \& sub-phases]

   {#mco_phases_sub-phases__table_imd_2bt_xgc}
7. Add a sub-phase by selecting the plus icon (+).  
   The Recall Campaign Phase window is displayed.
8. On the recall campaign phases form, fill in the fields.  
   For a description of the field values, see [Recall campaign phase form](https://servicenow-prod.fluidtopics.net/JhbNcekhFJ5LvtnzJm8JYQ "The recall campaign phase form enables you to add the recall campaign phases details.").
9. Select Submit.