In the Repair claims workflow, the customer approaches the dealer with issues related to one or more products. The dealer diagnoses and fixes the issue​ and raises the reimbursement for the repair work performed.

Tabela 1. Repair claim workflow entities

Entity	Description
Initiate claim	Dealer initiates the warranty or recall claim.
Search serial number	Dealer can search the claim details based on the serial number.
Enter claim job details	Dealer enters the job details in the dealer portal.
Enter parts and labor code	Dealer enters the labor code and parts in the dealer portal.
Submit claim	Dealer submits the claims request to the OEM.
Review claim	OEM reviews the claims request submitted by the dealer.
Approve claim	OEM reviews the claims and either approves, rejects, partially approves, or send backs the claim.
Generate expense line	Claims agent process the expense line and is generated only for approved or partially approved claims.