---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Repair claims

# Repair claims {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

In the Repair claims workflow, the customer approaches the dealer with issues related to one or more products. The dealer diagnoses and fixes the issue​ and raises the reimbursement for the repair work performed.
Figura 1. Repair claim workflow {#mco-warranty-clms__table_ldp_44d_5fc__entry__2}

| Entity | Description |
|-|-|
| Initiate claim | Dealer initiates the warranty or recall claim. |
| Search serial number | Dealer can search the claim details based on the serial number. |
| Enter claim job details | Dealer enters the job details in the dealer portal. |
| Enter parts and labor code | Dealer enters the labor code and parts in the dealer portal. |
| Submit claim | Dealer submits the claims request to the OEM. |
| Review claim | OEM reviews the claims request submitted by the dealer. |
| Approve claim | OEM reviews the claims and either approves, rejects, partially approves, or send backs the claim. |
| Generate expense line | Claims agent process the expense line and is generated only for approved or partially approved claims. |
[Tabela 1. Repair claim workflow entities]

{#mco-warranty-clms__table_ldp_44d_5fc}
**Conceitos relacionados**   

* [Repair claims data model](https://servicenow-prod.fluidtopics.net/RjbSmWmrVPz7ZnBGc_CYsA "The repair claims framework enables the dealer to raise a reimbursement claim request for the repair of the equipment or product that is under warranty contract.")
* [Repair claim](https://servicenow-prod.fluidtopics.net/XAP48HacyfnKZxuR3e3eJw "The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.")  
**Tarefas relacionadas**   

* [Submit a repair claim for warranty](https://servicenow-prod.fluidtopics.net/V9rAFEddKZqK3aa0RzYgGQ "Create a warranty claim and submit it for approval.")
* [Submit a repair claim for recall](https://servicenow-prod.fluidtopics.net/W2bYaXCLCW0MWKAzZcifCA "Create a recall claim and submit it for approval.")