---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Send back a claim

# Send back a claim {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

As an OEM claims agent,
send back the claims request to the dealer for additional information.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsRepair.  
   Nota:  
   To learn how to create and navigate to the Review \& approve form, see [Create a repair claim](https://servicenow-prod.fluidtopics.net/xBh3dIIDrVU2XDCDfCkl0g "Create a repair claim for the products under warranty or recall.").
2. Select Review \& approve from Activities.
3. From the drop-down list, select Send back.  
   Nota:  
   The Repair claim is sent back to the dealer to update the information on the claim form.
4. Select Submit.
5. Enter Comment and Confirm.