Create a root cause analysis

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Create a root cause analysis (RCA) to identify the underlying cause of an issue and implement effective, long-term solutions.

    Antes de Iniciar

    Role required: Quality Issue Management Admin or product non-conformance resolver (sn_mfg_qm.product_non_conformance_case_resolver)

    Procedimento

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Product Non Conformance Case > Root Cause Analysis Task.
    2. Select New.
    3. On the Root Cause Analysis Task form, fill in the fields.
      For a description of the field values, see Root cause analysis task form.
    4. Select Save.
    5. Opcional: Select Discuss.
      The Start a Sidebar discussion window is displayed.

      For more information on the sidebar discussion window, see Create a Sidebar discussion for a record.

    6. Select Save.