---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Report a product non-conformance

# Report a product non-conformance {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The report a product non-conformance form enables you to add the issue details.
{#mco-report-a-product-non-conformance__table_qnv_5zj_k3c__entry__2}

| Field | Description |
|-|-|
| Install Base | Install base item that has the issue. |
| Issue severity | Severity of the non-conformance case from the options: * Critical * Major * Moderate * Minor {#mco-report-a-product-non-conformance__ul_lsz_syj_whc} |
| Issue type | Category of the non-conformance case, which helps classify the nature of the issue for accurate tracking and resolution. * Design * Process * Supplier * Material * Logistics * Documentation {#mco-report-a-product-non-conformance__ul_szq_r1k_whc} |
| Priority | Priority of the non-conformance case. |
| Complaint type | Complaint type. * Product * Location * Service * Delivery * Warranty * Installation {#mco-report-a-product-non-conformance__ul_p5m_gck_whc} |
| Short description | Short description on the non-conformance case. |
| Issue description | Issue description of the non-conformance case. |
| What is the problem about? | Description of the problem or incident in clear, concise terms. |
| Why is solving the problem important? | Outcome of solving the problem. |
| When did it occur and how often? | Timeline of the issue: When it was first detected, when it occurred, and the duration of its impact. |
| Where did it occur? | Location of the issue. |
| Who first reported the problem? | Individuals or teams involved in the issue or affected by it. |
| How many parts/units/customers are affected? | Number of parts or customer affected by this issue. |
| How was the problem first detected? | How the problem was detected. |
| Additional comments and changes | Additional notes, it any. |
[Tabela 1. Report a product non-conformance form]

{#mco-report-a-product-non-conformance__table_qnv_5zj_k3c}