---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Quality issue management tables

# Quality issue management tables {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

This section explains quality issue management (QIM) tables in Manufacturing Commercial Operations.

## QIM plugin {#mco-quality-issue-management-tables__section_nxp_cgf_whc}

The QIM feature adds or modifies the existing tables:

* Task \[sn_customerservice_task\]
* RCA node category \[sn_rca_node_category\]
* Planning item \[sn_align_core_planning_item\]
* Expense line \[fm_expense_line\]
* Case
* Complaint case \[sn_complaint_case\]
{#mco-quality-issue-management-tables__ul_yln_nlf_whc}

The QIM plugin adds the following tables.
{#mco-quality-issue-management-tables__table_mrd_cmf_whc__entry__2}

| Label | Description |
|-|-|
| Stakeholder \[sn_mfg_qm_stakeholder\] | Defines stakeholders for an issue with assigned RACI role and responsibility mapping. |
| Product Quality Investigation Task \[sn_mfg_qm_prd_qi_task\] | Creates tasks for performing activities related to studying and gather further information on Quality Issue. |
| Product Quality Investigation \[sn_mfg_qm_prd_qi\] | Stores the manufacturing quality issues that require deeper analysis. |
| Root Cause Analysis Task \[sn_rm_core_rca_task\] | Captures and manages the individual tasks created as part of a Root Cause Analysis (RCA) process. |
| Task Cause Association \[sn_rm_core_task_cause_assoc\] | Associates tasks and RCA records with identified causes, including type classification. |
| Cause Category \[sn_rm_core_cause_category\] | Defines hierarchical categories for classifying issue causes. |
| Issue Cause \[sn_rm_core_issue_cause\] | Captures cause identified for an issue, with category and external reference. |
| Cause Action Plan \[sn_rm_core_cause_action_plan\] | Links a cause to its defined action plan. |
| Cause Action \[sn_rm_core_cause_action\] | Associates a cause with the actions addressing it. |
| Remediation Action \[sn_rm_core_rem_action\] | Stores the investigation related information. |
| Correction Action \[sn_rm_core_correction_action\] | Captures immediate actions taken to correct an identified issue. |
| Containment Action \[sn_rm_core_containment_action\] | Tracks short-term measures to contain or limit the impact of an issue. |
| Corrective Action \[sn_rm_core_corrective_action\] | Defines long-term actions implemented to eliminate the root cause of an issue. |
| Preventive Action \[sn_rm_core_preventive_action\] | Specifies proactive measures to avoid recurrence or future issues. |
| CoPQ Planned Line Charge \[sn_rm_core_copq_planned_line_charge\] | Defines planned cost line items for CoPQ financial requests, with unit cost, quantity, and type. |
| CoPQ Financial Request \[sn_rm_core_copq_fin_req\] | Manages financial requests for CoPQ, including approvals. |
| CoPQ Expense Line \[sn_rm_core_copq_exp_line\] | Captures actual cost entries linked to an action. |
| Product Non-conformance Case \[sn_mfg_qm_prd_ncc\] | Stores details of functional deviation/non-conformance of a product. |
| Product Non-conformance Case Task \[sn_mfg_qm_prd_ncc_task\] | Creates task for performing activities related to studying and analyzing NC Case. |
| Impacted Asset \[sn_mfg_qm_impacted_asset\] | Tracks assets impacted by a reported issue, including their status and linkage to install base records. |
| Impacted Asset Action \[sn_mfg_qm_impacted_asset_action\] | Links actions to impacted assets for issue resolution tracking. |
[Tabela 1. Table names for QIM plugin]

{#mco-quality-issue-management-tables__table_mrd_cmf_whc}