Quality issue management tables

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • This section explains quality issue management (QIM) tables in Manufacturing Commercial Operations.

    QIM plugin

    The QIM feature adds or modifies the existing tables:
    • Task [sn_customerservice_task]
    • RCA node category [sn_rca_node_category]
    • Planning item [sn_align_core_planning_item]
    • Expense line [fm_expense_line]
    • Case
    • Complaint case [sn_complaint_case]

    The QIM plugin adds the following tables.

    Tabela 1. Table names for QIM plugin
    Label Description
    Stakeholder

    [sn_mfg_qm_stakeholder]

    		 Defines stakeholders for an issue with assigned RACI role and responsibility mapping.
    Product Quality Investigation Task

    [sn_mfg_qm_prd_qi_task]

    		 Creates tasks for performing activities related to studying and gather further information on Quality Issue.
    Product Quality Investigation

    [sn_mfg_qm_prd_qi]

    		 Stores the manufacturing quality issues that require deeper analysis.
    Root Cause Analysis Task

    [sn_rm_core_rca_task]

    		 Captures and manages the individual tasks created as part of a Root Cause Analysis (RCA) process.
    Task Cause Association

    [sn_rm_core_task_cause_assoc]

    		 Associates tasks and RCA records with identified causes, including type classification.
    Cause Category

    [sn_rm_core_cause_category]

    		 Defines hierarchical categories for classifying issue causes.
    Issue Cause

    [sn_rm_core_issue_cause]

    		 Captures cause identified for an issue, with category and external reference.
    Cause Action Plan

    [sn_rm_core_cause_action_plan]

    		 Links a cause to its defined action plan.
    Cause Action

    [sn_rm_core_cause_action]

    		 Associates a cause with the actions addressing it.
    Remediation Action

    [sn_rm_core_rem_action]

    		 Stores the investigation related information.
    Correction Action

    [sn_rm_core_correction_action]

    		 Captures immediate actions taken to correct an identified issue.
    Containment Action

    [sn_rm_core_containment_action]

    		 Tracks short-term measures to contain or limit the impact of an issue.
    Corrective Action

    [sn_rm_core_corrective_action]

    		 Defines long-term actions implemented to eliminate the root cause of an issue.
    Preventive Action

    [sn_rm_core_preventive_action]

    		 Specifies proactive measures to avoid recurrence or future issues.
    CoPQ Planned Line Charge

    [sn_rm_core_copq_planned_line_charge]

    		 Defines planned cost line items for CoPQ financial requests, with unit cost, quantity, and type.
    CoPQ Financial Request

    [sn_rm_core_copq_fin_req]

    		 Manages financial requests for CoPQ, including approvals.
    CoPQ Expense Line

    [sn_rm_core_copq_exp_line]

    		 Captures actual cost entries linked to an action.
    Product Non-conformance Case

    [sn_mfg_qm_prd_ncc]

    		 Stores details of functional deviation/non-conformance of a product.
    Product Non-conformance Case Task

    [sn_mfg_qm_prd_ncc_task]

    		 Creates task for performing activities related to studying and analyzing NC Case.
    Impacted Asset

    [sn_mfg_qm_impacted_asset]

    		 Tracks assets impacted by a reported issue, including their status and linkage to install base records.
    Impacted Asset Action

    [sn_mfg_qm_impacted_asset_action]

    		 Links actions to impacted assets for issue resolution tracking.