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sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

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ft:locale :

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ft:publication_title :

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workflow :

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---

# Quality issue management data model

# Quality issue management data model {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The quality issue management (QIM) framework enables OEMs for documenting non-conformance, evaluating their effects on assets and customers, conducting root cause analysis, and implementing corrective, containment, and other
remediation actions.

The QIM brings together quality data, workflows, and stakeholders into a single system of record. This approach boosts transparency, speeds up resolutions, increases accountability, and supports continuous improvement efforts.  
The QIM involves the following tasks:

* Issue detection and logging
* Root cause analysis
* Corrective and Preventive Actions (CAPA)
* Outcome monitoring
* Documentation
{#mco-quality-issue-management-data-model__ul_u1m_sbd_whc}
Figura 1. Quality issue management data model
* **[Quality issue management tables](https://servicenow-prod.fluidtopics.net/UduaRVOMJSvDK78RxygZFw)**   
  This section explains quality issue management (QIM) tables in Manufacturing Commercial Operations.