---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Product quality investigation

# Product quality investigation {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Product quality investigation (PQI) is an organized method used to find, examine, and
address problems with a product or
service.
Problems
include
defects, non-conformance, or customer complaints. QI needs comprehensive investigation with
multiple stakeholders.

The PQI workspace supports:

* Root Cause Analysis: Identify the underlying causes of defects.
* Long-Term Resolution: Implement corrective and preventive actions.
* Continuous Improvement: Enhance processes to avoid recurrence.
{#mco-product-quality-investigation__ul_xpk_kfd_whc}