---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Product quality investigation form

# Product quality investigation form {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The PQI form enables you to add the investigation details.
{#mco-product-quality-investigation-form__table_v5g_52g_xhc__entry__2}

| Field | Description |
|-|-|
| Number | Product quality investigation case task number is automatically generated. The number starts with PQI and incremented for every new report. |
| Issue severity | Choose the severity of the product quality investigation from the options: * Critical * Major * Moderate * Minor {#mco-product-quality-investigation-form__ul_lsz_syj_whc} |
| Issue type | Choose the category of the product quality investigation, which helps classify the nature of the issue for accurate tracking and resolution. * Design * Process * Supplier * Material * Logistics * Documentation {#mco-product-quality-investigation-form__ul_szq_r1k_whc} |
| Owner | Select the user responsible for the product quality investigation. |
| Product model | Select the product model. |
| Problem solving methodology | Select the type of methodology to solve the problem: * 8D: A comprehensive, team-based approach for complex issues (plan, team, describe, contain, root cause, correct, prevent, recognize) * 4D: A phased a phased approach for solving issues (Describe, contain, correct, close) * Other {#mco-product-quality-investigation-form__ul_iwp_phg_xhc} |
| State | Choose the state of the PQI. * Draft * New * In progress * Closed complete * Closed canceled * Closed incomplete {#mco-product-quality-investigation-form__ul_bw1_fbk_whc} |
| Priority | Choose the priority of the PQI. |
| Assignment group | Organizational units or teams responsible for handling specific tasks, cases, or issues. |
| Assigned to | User to whom the non-conformance case has been assigned. |
| Total estimated cost | Enter the total estimated cost of the PQI case. |
| Total actual cost | Enter the total actual cost of the PQI case. |
| Short description | Enter a short description on the PQI case. |
| Description | Enter the detailed description of the PQI. |
| Escape point | Identify the escape point, which is the nearest stage in the process where the root cause could have been detected but was overlooked. |
| Report summary | Enter the summary of the PQI report. |
[Tabela 1. Product quality investigation form]

{#mco-product-quality-investigation-form__table_v5g_52g_xhc}
**Tarefas relacionadas**   

* [Create a product quality investigation](https://servicenow-prod.fluidtopics.net/mkcN9YpXgN4eJ99pNPxNWw "Create a product quality investigation report.")