Create a product non-conformance case

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Create a non-conformance case for the products that have issue.

    Antes de Iniciar

    Role required: Quality Issue Management Admin, product non-conformance resolver (sn_mfg_qm.product_non_conformance_resolver) or product Non-conformance Submitter (sn_mfg_qm.product_non_conformance_submitter)

    Procedimento

    1. Navigate to Workspaces > CSM/FSM Configurable Workspace > List > Product Non Conformance Case > All > New.
      The guided Product Non Conformance Case playbook displays.
    2. Understand the issue.
      Create Non-conformance
      1. Select Install Base.
      2. Select Continue.

        The Product Details window displays.

      Product Details
      1. On the Product Details Case form, fill in the fields.

        For a description of the field values, see Product details form

      2. Select Save, to save the product details.
      3. Select Assign to me, to assign the case to self.
      4. Select Continue.

        The Issue Details activity window displays.

      Issue Details
      1. On the Issue Details form, fill in the following fields.
        • What: Description of the problem or incident in clear, concise terms.
        • Where: Location of the issue.
        • Who: Individuals or teams involved in the issue or affected by it.
        • When: Timeline of the issue: When it was first detected, when it occurred, and the duration of its impact.
        • Why: Underlying causes of the issue.
        • How: Details of how the issue occurred and how it was resolved.
        • How much: Number of parts or customers affected.
      2. Select Save to save these values.
      3. Select Continue.
      Upload Documents
      1. Select Add file to attach documents.
      2. Select Mark Complete.
      When you select Mark Complete, all activities in Understand the Issue are marked complete. The Apply correction and Batch containment activities display simultaneous.
    3. Apply correction and Batch containment.

      Apply correction: It is the immediate fix for which the issue has been raised.

      Apply correction
      1. Select the Apply Correction Activity.
      2. Select Add to add new correction action.
      3. Select edit to view and edit the correction actions form.

        You can Create a correction action and

        Create a CoPQ expense line.
      4. Select Continue>Mark complete.

      Batch containment: If there are similar issue that are there in the same location.

      Batch containment
      Identify impact
      1. Select Add.
      2. On the Create new Impact asset, fill in the following details.
        • Issue
        • Status
        • Asset
        • Install base
      3. Select Save.
      4. Select Continue.
      Apply Containment
      1. Select Add.
      2. On the Containment actions form, fill in the Containment action form details.
      3. Add the Expense line details.
        • Description
        • CoPQ Type
        • Asset
        • Amount
      4. Select the Map impacted assets.
      5. Select Add file, to add any attachments.
      6. Select Save.
      7. Select Mark Complete.
    4. Outcome
      Pre-Closure Checklist
      On per-closure checklist, review all the details. It shows the activities that are completed or pending.
      Nota:
      You can edit any activity, if it is pending. All the pending activities will be in red.
      1. Select Create quality investigation. To complete the Investigation initiated action.
        Nota:
        This step is optional. Create a quality investigation only if needed.
      2. Select Continue.
      Outcome

      Enables you to close the product non-conformance.

      1. Select State. To close, select Closed complete.
      2. Select Resolution code. To close, select Solved.
      3. Add Resolution notes.
      4. Select Close.