---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a product non-conformance case

# Create a product non-conformance case {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Create a non-conformance case for the products that have issue.

## Antes de Iniciar

Role required: Quality Issue Management Admin, product non-conformance resolver (sn_mfg_qm.product_non_conformance_resolver) or product Non-conformance Submitter (sn_mfg_qm.product_non_conformance_submitter)

## Procedimento

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListProduct Non Conformance CaseAllNew.  
   The guided Product Non Conformance Case playbook displays.
2. Understand the issue.  

   Create Non-conformance
   :
       1. Select Install Base.
       2. Select Continue.

          The Product Details window displays.

   Product Details
   :
       1. On the Product Details Case form, fill in the fields. For a description of the field values, see [Product details form](https://servicenow-prod.fluidtopics.net/bd8CZn5B5dG4J0Y1tJXVzw "The Product non-conformance details form enables you to add the case details.")

       2. Select Save, to save the product details.
       3. Select Assign to me, to assign the case to self.
       4. Select Continue.

          The Issue Details activity window displays.
       {#mco-playbook-create-non-conformance__ol_j35_mxy_m3c}

   Issue Details
   :
       1. On the Issue Details form, fill in the following fields.
          * What: Description of the problem or incident in clear, concise terms.
          * Where: Location of the issue.
          * Who: Individuals or teams involved in the issue or affected by it.
          * When: Timeline of the issue: When it was first detected, when it occurred, and the duration of its impact.
          * Why: Underlying causes of the issue.
          * How: Details of how the issue occurred and how it was resolved.
          * How much: Number of parts or customers affected.
          {#mco-playbook-create-non-conformance__ul_wst_3xy_m3c}
       2. Select Save to save these values.
       3. Select Continue.
       {#mco-playbook-create-non-conformance__ol_rcy_mxy_m3c}

   Upload Documents
   :
       1. Select Add file to attach documents.
       2. Select Mark Complete.
   {#mco-playbook-create-non-conformance__ol_tm4_nxy_m3c}  
   When you select Mark Complete, all activities in Understand the Issue are marked complete. The Apply correction and Batch containment activities display simultaneous.
3. Apply correction and Batch containment.  
   Apply correction: It is the immediate fix for which the issue has been raised.

   Apply correction
   :
       1. Select the Apply Correction Activity.
       2. Select Add to add new correction action.
       3. Select edit to view and edit the correction actions form.You can [Create a correction action](https://servicenow-prod.fluidtopics.net/XUywia2zNUNj3HnkuqXjXQ "Create a correction actions for the non-conformance report.") and

          [Create a CoPQ expense line](https://servicenow-prod.fluidtopics.net/KQeetawoxUO3kTe_ldYyrg "Create CoPQ (Cost of Poor Quality) expense line enables you to capture the actual costs incurred due to poor quality. These costs include rework, scrap, warranty claims, or customer returns.").
       4. Select Continue\>Mark complete.
       {#mco-playbook-create-non-conformance__ol_l3h_sxy_m3c}

   Batch containment: If there are similar issue that are there in the same location.

   Batch containment
   :   Identify impact
       1. Select Add.
       2. On the Create new Impact asset, fill in the following details.
          * Issue
          * Status
          * Asset
          * Install base
          {#mco-playbook-create-non-conformance__ul_tgh_vxy_m3c}
       3. Select Save.
       4. Select Continue.
       {#mco-playbook-create-non-conformance__ol_g1y_vxy_m3c}
   :   Apply Containment
       1. Select Add.
       2. On the Containment actions form, fill in the [Containment action form](https://servicenow-prod.fluidtopics.net/c9Gky9FK0n0bkcWVmvGYsA "The containment action form lets you record details of products with quality issues and helps prevent their sale to new customers.") details.
       3. Add the Expense line details.
          * Description
          * CoPQ Type
          * Asset
          * Amount
          {#mco-playbook-create-non-conformance__ul_czg_zxy_m3c}
       4. Select the Map impacted assets.
       5. Select Add file, to add any attachments.
       6. Select Save.
       7. Select Mark Complete.
4. Outcome  

   Pre-Closure Checklist
   :
       On per-closure checklist, review all the details. It shows the activities that are completed or pending.  
       Nota:  
       You can edit any activity, if it is pending. All the pending activities will be in red.

       1. Select Create quality investigation. To complete the Investigation initiated action.  
          Nota:  
          This step is optional. Create a quality investigation only if needed.
       2. Select Continue.
       {#mco-playbook-create-non-conformance__ol_hlc_dyy_m3c}

   Outcome

   :   Enables you to close the product non-conformance.

       1. Select State. To close, select Closed complete.
       2. Select Resolution code. To close, select Solved.
       3. Add Resolution notes.
       4. Select Close.
* **[Related lists for Non-conformance](https://servicenow-prod.fluidtopics.net/AjzwjZy2EXIvCQJfVmaFvQ)**   
  In the workspace, you can use the product non-conformance related list to log the report.

**Tarefas relacionadas**   

* [Create a correction action](https://servicenow-prod.fluidtopics.net/XUywia2zNUNj3HnkuqXjXQ "Create a correction actions for the non-conformance report.")
* [Create an impacted asset](https://servicenow-prod.fluidtopics.net/StDh5zMHLBywlpw0j5_Hhg "Identify an impacted asset that must be replaced or recalled.")
* [Impacted asset action](https://servicenow-prod.fluidtopics.net/s77Opwz79LQznFoKFNQ7dA "Create the list of assets that are impacted under non-conformance cases.")
* [Create a containment action](https://servicenow-prod.fluidtopics.net/WUHtYsb~~cZyWpV2Rve13w "Create a containment action report to address issues for the impacted assets.")
* [Create a CoPQ expense line](https://servicenow-prod.fluidtopics.net/KQeetawoxUO3kTe_ldYyrg "Create CoPQ (Cost of Poor Quality) expense line enables you to capture the actual costs incurred due to poor quality. These costs include rework, scrap, warranty claims, or customer returns.")
* [Create a product quality investigation](https://servicenow-prod.fluidtopics.net/mkcN9YpXgN4eJ99pNPxNWw "Create a product quality investigation report.")