---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Entitlement form

# Entitlement form {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Entitlement form enables you to add the details to create account, consumer, or product.
{#mco-entitlement-form__table_fyv_dtr_bs__entry__2}

| Field | Definition |
|-|-|
| Name | The Name of the entitlement. |
| Product | The product model that is associated with this entitlement. |
| Account | The nName of the account that is associated with this entitlement. |
| Consumer | The name of the consumer that is associated with this entitlement. |
| Contract | The contract number that is associated with this entitlement. |
| Asset | The asset tag number or the serial number of the asset that is associated with this entitlement. |
| Active | Check this box option to enable the entitlement. Active entitlements are available for selection when creating a case. |
| Channel | One or more communication channels associated with this entitlement. Options include: * Alert * Community * ebonding * In person * Phone * Email * Web * Virtual Agent * Chat {#mco-entitlement-form__ul_thh_drz_nfc} |
| Business hours | The schedule associated with this entitlement. |
| Start date | The start date for this entitlement. |
| End date | The end date for this entitlement. |
| Total Units | The total number of units designated for this entitlement. This field is active if the Per unit check box field is enabled. |
| Remaining Units | The number of available units that are remaining for this entitlement. This field is active if the Per unit check box option is enabled. This field is updated using business rules. * To use cases as the unit type, the Update case entitlement on Close business rule updates this field when a case for a product, asset, company, or contract that has an associated entitlement is closed. * To use hours as the unit type, customers must create a separate business rule. For example, create a rule that is applied to the amount of time an agent spends on a case. When a case is resolved, deduct the hours spent from the total service hours available in the entitlement. {#mco-entitlement-form__ul_ats_14m_kfb} |
| Unit | The type of unit being measured for this entitlement. Options are: Cases or Hours. |
| Per unit | Select this check box option to enable unit counters. If enabled, the Total Units and Remaining Units fields are activated. |
| Install Base Item | The install base item associated with the entitlement. Nota: Configure the form layout to add the Install Base Item field. |
| Sold Product | The sold product associated with the entitlement. Nota: Configure the form layout to add the Sold Product field. |
[Tabela 1. Entitlements form field]

{#mco-entitlement-form__table_fyv_dtr_bs}