---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Agent management

# Agent management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The workspace portal or the agent workspace enables the OEM or the manufacturers to create, view, and approve claims.
{#mco-agent-management__table_ppy_xcr_tfc__entry__2}

| Tasks | Description |
|-|-|
| [Repair claim](https://servicenow-prod.fluidtopics.net/XAP48HacyfnKZxuR3e3eJw "The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.") | The OEM can create, view, and approve repair claims. |
| [Sales promotion management](https://servicenow-prod.fluidtopics.net/GDmBXiOtFY90vwBtWv3pUQ "The Agent workspace enables the OEMs to create the promotion campaign for a specific set of customers.") | The OEM can create sales promotion for the customers based on the required criteria. |
| [Sales promotion claim management](https://servicenow-prod.fluidtopics.net/dCKmlP6cpcNudTUnKQpnGg "To be updated") | The OEM can create, view, and approve sales promotion claims. |
| [Pre-authorization requests](https://servicenow-prod.fluidtopics.net/prhjuwTW_eJ4jUIuYcQ9qw "Dealer Service advisors submit pre-authorization requests to verify warranty or service contract coverage for parts or charges. The Warranty Specialist reviews and either approves, rejects, returns, or partially approves the request. Approved requests are used by advisors to create repair claims or link them to relevant jobs.") | The OEM can create, view, and approve pre-authorization request. |
| [Product non-conformance](https://servicenow-prod.fluidtopics.net/f_nAr27IoQ9r6x7QUvHKUw "The Agents workspace enables you to create and view product non-conformance cases.") | The OEM can create and view product non-conformance cases. |
| [Product quality investigation](https://servicenow-prod.fluidtopics.net/kH6tlB_BHN6_OWty7LcevQ "The Agents workspace enables you to create and view product quality investigation cases.") | The OEM can create and view product quality investigation cases. |
| [Remediation action plans](https://servicenow-prod.fluidtopics.net/hwBFTEUGj1qedKcBY1ONsw "The Agents workspace enables you to create and view remediation action plans.") | The OEM can create and view remediation action plans. |
[ ]

{#mco-agent-management__table_ppy_xcr_tfc}
* **[Repair claim](https://servicenow-prod.fluidtopics.net/XAP48HacyfnKZxuR3e3eJw)**   
  The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.
* **[Recall management](https://servicenow-prod.fluidtopics.net/AxalVL7Ub0lLCuVA0E0SDA)**   
  Recall management enables the OEMs to identify and remove or replace the faulty products sold to the customers.
* **[Sales promotion](https://servicenow-prod.fluidtopics.net/ewHiaBJC_y04z9rS9~fX7Q)**   
  To be updated
* **[Pre-authorization requests](https://servicenow-prod.fluidtopics.net/prhjuwTW_eJ4jUIuYcQ9qw)**   
  Dealer Service advisors submit pre-authorization requests to verify warranty or service contract coverage for parts or charges. The Warranty Specialist reviews and either approves, rejects, returns, or partially approves the request. Approved requests are used by advisors to create repair claims or link them to relevant jobs.
* **[Product non-conformance](https://servicenow-prod.fluidtopics.net/f_nAr27IoQ9r6x7QUvHKUw)**   
  The Agents workspace enables you to create and view product non-conformance cases.
* **[Product quality investigation](https://servicenow-prod.fluidtopics.net/kH6tlB_BHN6_OWty7LcevQ)**   
  The Agents workspace enables you to create and view product quality investigation cases.
* **[Remediation action plans](https://servicenow-prod.fluidtopics.net/hwBFTEUGj1qedKcBY1ONsw)**   
  The Agents workspace enables you to create and view remediation action plans.