---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Additional workflows

# Additional workflows {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Additional workflows installed with the Manufacturing Commercial Operations.
* **[Customer Service Management for MCO](https://servicenow-prod.fluidtopics.net/CwTXjZOmRnA6e276OuK5qQ)**   
  Agents and managers can use Customer Service Management application to create cases for customers, route cases to agents with the required skills and availability, manage customer information and case activity, and connect with other applications and departments to assist with case resolution.
* **[Order Management](https://servicenow-prod.fluidtopics.net/_iRpey0~yXjqaNFtqtX1vQ)**   
  The Order Management application for Manufacturing Commercial Operations creates a seamless ordering experience for your manufacturing customers.
* **[Service Exchange for Providers](https://servicenow-prod.fluidtopics.net/XswoJyUprYtaIY6wmJCm1A)**   
  As a manufacturer using Service Exchange for Providers in Manufacturing Commercial Operations, learn how to use Service Bridge to submit requests from the service catalog, and track order fulfillment from your ServiceNow® instances.
* **[Service Exchange for Consumers](https://servicenow-prod.fluidtopics.net/PonEKC7sW7EjL5mmqNQv9Q)**   
  As a manufacturer using Service Exchange for Consumers in Manufacturing Commercial Operations, learn how your consumers can use Manufacturing Commercial Operations with Service Bridge to submit requests from the service catalog, all from your ServiceNow® instance.