---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Core features

# Core features {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Manufacturing Commercial Operations
Manufacturing Commercial Operations (MCO) features enables you to raise sale promotion and recall campaign and raise claim requests for repair.
{#manufacturing-commercial-operations-core-features__table_usq_4bp_4hc__entry__2}

| Features | Description |
|-|-|
| [Sales promotion](https://servicenow-prod.fluidtopics.net/QfPKKgZloY0jXeUNKxEsUA "Original equipment manufacturers (OEMs) come up with sales promotions (discounts) based on specific criteria or targeted promotions to a set of customers. After the OEM proposes a sales promotion, the channel partner extent these promotions and discounts to the end customers during sales transactions. the OEM must reimburse the additional discounts or offers provided by the dealers during the sales process​.") | The sales promotion framework provides OEMs with the tools to efficiently publish and manage promotional campaigns. |
| [Recall campaign](https://servicenow-prod.fluidtopics.net/Mw~bLBE0cM7rX0zpb_Ni4w "A recall process is a structured procedure launched by Original Equipment Manufacturers (OEM) to fix defects or issues in their manufactured products that are sold to the customers. Dealers can submit repair claims for work performed as part of recall campaigns, while OEM assessors benefit from a playbook-guided experience that simplifies and standardizes claim resolution.") | A recall process is a systematic procedure initiated by Original Equipment Manufacturers (OEMs) to address defects or issues identified in their products after they have been distributed to customers. |
| [Repair claims](https://servicenow-prod.fluidtopics.net/cUI7BiTECuCvo0I1WK1Tug "In the Repair claims workflow, the customer approaches the dealer with issues related to one or more products. The dealer diagnoses and fixes the issue​ and raises the reimbursement for the repair work performed.") | In Repair claims, customers report product issues to the dealer, who diagnoses, repairs, and requests reimbursement for the work done. |
| [Quality issue management](https://servicenow-prod.fluidtopics.net/bX~gdU0pOPnIue7HR915Zw "Quality issue management (QIM) application enables manufacturers to capture, track, and resolve non-conformance and quality investigations using structured, end-to-end workflows.") | The Quality Issue Management (QIM) application enables manufacturers to capture, track, and resolve non conformances and quality investigations through structured, end-to-end workflows that improve quality control and compliance. |
[Tabela 1. MCO core features]

{#manufacturing-commercial-operations-core-features__table_usq_4bp_4hc}