---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a case

# Create a case {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Case form enables you to view the detailed information about a customer issue or problem. It includes phone calls or emails, knowledge base research, conversations with subject matter experts, and
dispatch requests to field service agents, as well as other activities.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

As an agent, create a case to identify a customer's question or issue and to track the activities related to resolving the issue. Use a case to track communication to and from the customer, including the communication
channels being used.

## Procedimento

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsMCO SetupWarranty ContractsNew Case.
2. Select New.
3. On the Case form, fill in the fields.  
   For a description of the field values, see [Case form](https://servicenow-prod.fluidtopics.net/EitNRdx9y~nNBwUGHBgbhA "The Case form enables an agent to associate and store the related information, such as the customer's name, phone number, and company; account information; product and asset information; service contract and entitlement details.").
4. Select Save.