---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/manufacturing

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Additional features

# Additional features {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Manufacturing Commercial Operations supports additional features to enhance the product capabilities.
{#additional-features__table_th4_3qk_fgc__entry__2}{#additional-features__entry_ud4_tjw_fgc}

| Feature | Description |
|-|-|
| Customer Service Management | The Customer Service Management enables you to provide the service and support that your external customers need. For example, your customers can communicate and receive support through the web, email, chat, telephone, and social media. |
| Order to cash operations | Optimize the lead-to-cash cycle with Order to cash operations for Manufacturing Commercial Operations With Order to cash operations for Manufacturing Commercial Operations, manufacturers can: * Launch complex products and services with configurable catalogs. * Manage leads \& opportunities from start to finish and map customer needs to the best offers. * Configure and price quotes and convert to orders to speed up revenue. * Automate order fulfillment across front, middle, and back-office teams. * Manage post-sale changes, upgrades, and renewals. {#additional-features__ul_vl1_4c1_hdc} |
| Service Exchange | Securely build business workflows across the ServiceNow® ecosystem using Service Exchange. With Service Exchange for Manufacturing Commercial Operations, manufacturers can: * Improve the enterprise experience with one service catalog for internal and provider requests. * Increase revenue with easy catalog and offerings, publishing, and order capturing. * Reduce errors by dynamically pulling field choices from the provider's ServiceNow® instances. * Keep integration costs and efforts low with a configurable and an out-of-box approach. {#additional-features__ul_vv4_zwc_t2c} |
| Channel Support Operations | With Channel Support Operations for Manufacturing Commercial Operations, you can: * Automate after-sales support processes (for example, product \& service issues, warranty claims, recalls) * Save costs by resolving poor quality, non-conformance, and warranty issues * Provide tech support agents with a 360° view of customers, products, entitlements, and channels * Increase deflection with tailored self-service portal and workspace * Improve OEM-channel collaboration with proactive communications and automated channel workflows (for example, vehicle handover, service delivery) {#additional-features__ul_ek1_gb1_hdc} |
[Tabela 1. Additional feature list]

{#additional-features__table_th4_3qk_fgc}
**Conceitos relacionados**   

* [Components installed with additional plugins](https://servicenow-prod.fluidtopics.net/3ZO9oYuIvX6UWdaPwbf1Mg "Several types of components are installed when you activate the Customer Service Management, Cash to lead, and Service Bridge applications.")  
**Tópicos relacionados**   

* [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
* [Order management](https://www.servicenow.com/docs/access?context=explore-order-management&version=australia&pubname=australia-order-management&ft:locale=en-US)
* [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&version=australia&pubname=australia-service-exchange&ft:locale=en-US)