---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Define qualitative mapping for a metric

# Define qualitative mapping for a DEX Score metric {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Define mapping between the qualitative value and normalized score of a DEX Score metric according to your business needs.

## Antes de Iniciar

Role required: sn_dex_score.digital_workplace_leader

## Procedimento

1. Navigate to AllDigital Experience ScoreQualitative Metric Score Mapping.
2. Open a qualitative metric record.
   1. On the Qualitative Metric Score Mappings page, hover over the metric name and select the reference icon (![Reference icon]()) next to it.
   2. On the preview pop-up, select Open Record.
   {#dexscr-define-qlty-metric-score-mapping__substeps_wwc_hjf_ggc}
3. In the form, enter the metric name, normalized score, and qualitative value.  
   {#dexscr-define-qlty-metric-score-mapping__table_atw_ygm_wdc__entry__2}

   | Field | Description |
   |-|-|
   | Metric | Name of the metric for which the qualitative mapping is to be set. For example, Battery health. |
   | Normalized score | Normalized score value for the metric. This value corresponds to a performance category for the metric. For example, 45. For information about how normalized scores are calculated, see [DEX Score normalization for metric scores](https://servicenow-prod.fluidtopics.net/Ff45ISVkemsJab~83LPaqw "Learn how normalization adjusts individual scores of each metric to a common scale, enabling comparison across different metrics."). |
   | Qualitative value | Performance category such as Poor, Moderate, or Good that you can map to a normalized score value. For example, you can map a normalized score of 45 to the Poor category and a score of 75 to the Moderate category, for the Battery health metric. |
   [Tabela 1. Qualitative Metric Score Mapping form]

   {#dexscr-define-qlty-metric-score-mapping__table_atw_ygm_wdc}
4. Select Update.
**Conceitos relacionados**   

* [Metric scores in Digital Experience Score​](https://servicenow-prod.fluidtopics.net/WdbffkoGbJQIEOW3_Wv~aw "Learn more about the different qualitative and quantitative metrics in the Digital Experience Score​ dashboard, which provides end-to-end visibility into your employees' digital experiences.")  
**Tarefas relacionadas**   

* [Customize metric definitions](https://servicenow-prod.fluidtopics.net/23F4~rEWdLkkURGO_ZO2aQ "Customize the base system metric definitions based on your business requirements.")  
**Referência relacionada**   

* [DEX Score metrics calculation](https://servicenow-prod.fluidtopics.net/45kJpLVj6T7nDs6ZHehaJg "Learn more about how the metrics values are calculated in the Digital Experience Score​ dashboard.")