---
sourceDocument: Australia IT Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/it-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia IT Service Management

ft:clusterId :

    - itsm

bundleId :

    - itsm

workflow :

    - Technology


---

# Configure DEX Score

# Configuring Digital Experience Score {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Plan and configure your implementation of Digital Experience Score.

## Configuration overview {#dexscr-configuring-dex-score__cf-config-parent-checklist}

* **[Install Digital Experience Score​](https://servicenow-prod.fluidtopics.net/Zvwy7dhV7hj4KsS_Kzba5A)**   
  You can install the Digital Experience Score application (sn_dex_score) if you have the admin role. The application includes demo data that you can load after the installation is complete. It also installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Customize metric definitions](https://servicenow-prod.fluidtopics.net/23F4~rEWdLkkURGO_ZO2aQ)**   
  Customize the base system metric definitions based on your business requirements.
* **[Define qualitative mapping for a DEX Score metric](https://servicenow-prod.fluidtopics.net/9yp~ivSKArn2BetcJgNdiA)**   
  Define mapping between the qualitative value and normalized score of a DEX Score metric according to your business needs.
* **[Update DEX Score survey configuration](https://servicenow-prod.fluidtopics.net/YVxpeoKezt8m_OSHswGAcA)**   
  Update the survey configuration to identify the recipients, method, and timing for sending the DEX Score surveys.