---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Use

# Using AI workers {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

AI workers are autonomous, hierarchical AI agents designed to serve as team members who can accomplish complex tasks. Onboard AI workers to your team to use AI for role-based automation.

## Overview of your AI workforce {#using-ai-workforce__cf-using-parent-workflow}

AI workers function as auxiliary members of your team that you can assign work to, like task classification and triage, investigating issues based on related tasks, and communicating updates to users. Depending on the tasks you configure for your AI worker, you can enable them to act on records directly to change field values, review similar tasks, and/or write and post comments and work notes.

* [Onboard an AI worker](https://servicenow-prod.fluidtopics.net/1h2jjeB6r13e0wRYERu_vA "Onboard an AI worker to join your team and automate routine role-based tasks, freeing your human workers to handle different and more complex tasks.")

  Activate an AI worker and assign it to your team. You can activate AI workers directly as they come from Now Assist applications, or you can customize the profiles and tasks of your AI workers to suit your specific needs. To learn more about configuring individual AI workers, see [Configuring AI workers](https://servicenow-prod.fluidtopics.net/oT2eB0ZeSL4taiTT9WCWsg "Configure the name, profile icon, skills, assignment groups, tasks, and language proficiencies of AI workers in AI Agent Studio.").
* [View AI worker performance](https://servicenow-prod.fluidtopics.net/CBjr83uFrBYEPKPKxapf7w "Review the performance analytics of an AI worker to track their task execution success. You can use the analytics to help make choices to tune the AI worker to suit your exact business needs.")

  Once an AI worker has completed work, you can monitor analytics about their effectiveness, efficiency, and customer satisfaction.
* [View AI worker activity](https://servicenow-prod.fluidtopics.net/C8Fg7uRCeOZm8BeKtDKfMg "View the task execution history of an AI worker in AI Agent Studio to track where and when it is planning and attempting executions. You can also give feedback on its performance.")

  You can review all the records that your AI worker has worked on, enabling you to check the specifics of different instances of work performed.
* [Deactivate an AI worker](https://servicenow-prod.fluidtopics.net/C8Fg7uRCeOZm8BeKtDKfMg "View the task execution history of an AI worker in AI Agent Studio to track where and when it is planning and attempting executions. You can also give feedback on its performance.")

  If you want to retire an AI worker from your team, you can either remove your assignment group from the AI worker or completely deactivate the AI worker.
{#using-ai-workforce__cf-using-parent-steps-ul}