---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# User search analyzer

# User search analyzer {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Gain insights into user search queries and results provided by Now Assist.

The User search analyzer dashboard page contains indicators that help admins understand the effectiveness of search in enhancing the self-service experience. Equipped with insights from the dashboard, Knowledge admins can improve Knowledge content and availability for search.  
Figura 1. User search analyzer dashboard page  
The indicators on the User search analyzer dashboard page provide the following insights. See [Now Assist Analytics dashboard indicator details](https://servicenow-prod.fluidtopics.net/RypHAiLHAZqegDZZLZq~~Q "Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard.") for information on the data and calculations behind each indicator.

* Search queries that yielded Knowledge Base articles and catalog items as genius results.
* Distribution of search queries by the source that they originated from, for example, Now Assist in Virtual Agent, Service Portal.
* List of the most common queries that did or didn't yield genius results.
{#user-search-analyser__ul_ln1_nxr_bdc}

## User search analyzer indicators {#user-search-analyser__section_fd3_tdf_l2c}

Total search queries
:   This area of the dashboard shows the total number of search queries handled by Now Assist self-service channels.  
    Figura 2. Total search queries indicator

Queries with genius results
:   This area of the dashboard shows the number of genius results returned by Now Assist for the users to review.  
    Nota:  
    A query can have more than one genius result.  
    Figura 3. Queries with genius results indicator

Queries with Knowledge Base articles as genius results
:   This area of the dashboard shows the number of search queries where Now Assist returned Knowledge articles as genius results for the users to review.  
    Figura 4. Queries with Knowledge Base articles as genius results indicator

Queries with catalog items as genius results
:   This area of the dashboard shows the number of search queries where Now Assist returned catalog items as genius results for the users to review.  
    Figura 5. Queries with catalog items as genius results indicator

Queries without genius results
:   This area of the dashboard shows the number of responses where Now Assist didn't provide a genius result response for the users to review.  
    Figura 6. Queries without genius results indicator

Search queries per source or channel
:   This area of the dashboard shows the number of search queries handled by each of the AI Search sources or channels.  
    Figura 7. Search queries per source or channel indicator

Top 5 queries
:   This area of the dashboard shows the top five search queries by the respective query count.  
    Figura 8. Top 5 queries

Top 5 queries without results
:   This area of the dashboard shows the top five search queries that didn't yield any result.  
    Figura 9. Top 5 queries without results indicator

Top 5 queries resulting in Knowledge articles as genius results
:   This area of the dashboard shows the top five search queries where Now Assist returned Knowledge articles as genius results, with respective query count.  
    Figura 10. Top 5 queries resulting in Knowledge articles as genius results indicator

Top 5 queries resulting in catalog items as genius results
:   This area of the dashboard shows the top five search queries where Now Assist returned catalog items as genius results, with respective query count.  
    Figura 11. Top 5 queries resulting in catalog items as genius results indicator