---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Troubleshoot a Now Assist skill

# Troubleshoot a Now Assist skill {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Run diagnostics for a skill on the Now Assist Admin console and get information about the status of your skill configuration.

## Antes de Iniciar

Role required: sn_nowassist_admin.nsa_admin

## Por Que e Quando Desempenhar Esta Tarefa

Certain skills have diagnostic scripts that you can run from the Now Assist Admin console. These diagnostic scripts check for successful skill execution and setup of the underlying [capability definitions](https://servicenow-prod.fluidtopics.net/pjOpZNnubtSK4cfpsD02Gg "Reference topics provide information about Generative AI Controller flow actions, tables, and properties."). If you've made a copy of a skill, you will not be able to run diagnostics on the skill copy.

## Procedimento

1. Navigate to AllNow Assist AdminFeatures.  
   If you're already in the Now Assist Admin console, select the Now Assist Features tab.
2. In the navigation pane, select the workflow of the skill that you want to troubleshoot, such as Technology or Customer.
3. On the feature card that contains the skill you want to troubleshoot, select View details.
4. In the All available skills or Active skills section, select the more options icon ![More options icon.]() next to the skill that you want to make a copy of and select Run diagnostics.
5. After the diagnostics are complete, review the results of each test.  

## O que Fazer Depois

If you have identified any problems with your skill configuration, you can [edit the skill](https://servicenow-prod.fluidtopics.net/T6oVrvBWbuVYcl4qIlQfzQ "Edit the configuration of a Now Assist skill to choose the inputs or triggers and the display location of the skill output.") from the Now Assist Admin console.

If editing the skill does not solve the issue, you can [contact ServiceNow Support](http://www.servicenow.com/support/contact-support.html) for additional help.