---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Now Assist agentic workflows

# Now Assist agentic workflows {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura

You can customize Now Assist agentic workflows to meet the needs of your users in different workflows. For example, you can use agentic AI to help resolve tasks, execute routine but variable procedures, and investigate root causes or
analytical trends.

## Agentic workflows overview {#sn-aia-use-cases-list__section_lrx_m4n_g2c}

Agentic workflows use multiple AI agents to achieve specific outcomes. Different workflows offer different available tasks. Many agentic workflow templates are available for you to activate, duplicate, or customize. For more information, see [Activate an agentic workflow template](https://servicenow-prod.fluidtopics.net/VkBy_syEfQx9Z1rmKNTgzQ "Activate an agentic workflow that come installed with Now Assist applications in AI Agent Studio.") and [Duplicate an agentic workflow](https://servicenow-prod.fluidtopics.net/CituCGRe1pWS0Jt9dEcvlg "Duplicate an existing agentic workflow in AI Agent Studio to save time by not having to manually configure or create agentic workflows.").

For more information about the in-product agentic AI experience, see [In-product agentic AI](https://servicenow-prod.fluidtopics.net/G_9GkjuI4voECWHnpu1elQ "Dedicated spaces in workspaces and in the Core UI enable you to use agentic workflows directly in record forms. You can view agentic workflow progress and previous executions, and you can answer follow-up questions for ones that require human supervision."). You can create UI actions for your agentic workflows in AI Agent Studio. Open the agentic workflow, navigate to the [Select channels and access](https://servicenow-prod.fluidtopics.net/V49Jvwm6qzBnryxU0O8vMg "In the guided setup for an agentic workflow, activate the agentic workflow to use in the Now Assist panel or UI actions in the Core UI and workspaces.") step in the guided setup, and create a UI action.

## Workflow and product agentic workflows

The following table describes the available AI agents agentic workflows that are included in Now Assist applications.  
{#sn-aia-use-cases-list__table_tw1_t4n_g2c__entry__2}

| Product | Available agentic workflows |
|-|-|
| [Now Assist for Care Team Operations](https://www.servicenow.com/docs/access?context=now-assist-for-healthcare-and-life-sciences&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) | [Request care team assistance agentic workflow](https://www.servicenow.com/docs/access?context=hco-now-assist-request-assistance&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) |
| [Now Assist for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) | * [Create configuration item](https://www.servicenow.com/docs/access?context=na-cmdb-awf-ci-creator&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Provide advice on CMDB governance](https://www.servicenow.com/docs/access?context=na-cmdb-awf-governance&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Search CMDB](https://www.servicenow.com/docs/access?context=na-cmdb-awf-search&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) |
| [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | [Manage contract repository](https://www.servicenow.com/docs/access?context=cmpro-na-reminder-agentic-wf&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) |
| [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) | [Create a theme using Now Assist](https://www.servicenow.com/docs/access?context=create-theme-now-assist&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) |
| [Now Assist for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) | * [Accelerate complaint case handling](https://www.servicenow.com/docs/access?context=accelerate-complaint-case-handling&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Provide Customer 360 insights](https://www.servicenow.com/docs/access?context=customer-service-management-ai-agent-collection-customer-360&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Triage cases](https://www.servicenow.com/docs/access?context=case-resolving-use-case&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) |
| [Now Assist for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) | [Generate enterprise architecture diagram](https://www.servicenow.com/docs/access?context=now-assist-aiagents-ea-diagramming-usecase&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) |
| [Now Assist for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&version=australia&pubname=australia-field-service-management&ft:locale=en-US) | [Create a work order](https://www.servicenow.com/docs/access?context=create-work-order-now-assist-fsm&version=australia&pubname=australia-field-service-management&ft:locale=en-US) |
| [Now Assist for Finance and Supply Chain (FSC)](https://www.servicenow.com/docs/access?context=now-assist-fsc-common-landing&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | [Conversational intake for sourcing and procurement](https://www.servicenow.com/docs/access?context=spo-help-fulfill-pr-agentic&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) |
| [Now Assist for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) | [Help resolve friendly fraud disputes](https://www.servicenow.com/docs/access?context=friendly-fraud-agentic-ai-workflow&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) |
| [Now Assist for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | * [Help manage hardware asset requests](https://www.servicenow.com/docs/access?context=now-assist-ham-fulfill-req-agent-workflow&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Help repair hardware assets](https://www.servicenow.com/docs/access?context=now-assist-ham-repair-agent-workflow&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) |
| [Now Assist for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | [Create actions for safety incidents](https://www.servicenow.com/docs/access?context=create-actions-safety-incidents&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) |
| [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | * [Help resolve tuition requests](https://www.servicenow.com/docs/access?context=now-assist-hrsd-ai-agents-policy-resolving-tr-usecase&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Help resolve tuition reimbursement requests](https://www.servicenow.com/docs/access?context=resolve-tuition-reimbursement-requests&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Predict service and transfer HR cases](https://www.servicenow.com/docs/access?context=predict-transfer-hrcase&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Resolve noncritical HR cases](https://www.servicenow.com/docs/access?context=employee-issue-resolver-na&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Resolve critical HR cases](https://www.servicenow.com/docs/access?context=employee-issue-resolve-critical&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Generate onboarding ramp-up plan](https://www.servicenow.com/docs/access?context=onboarding-ramp-up-plan-agentic-wf&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) |
| [Now Assist for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) | * [Generate regulatory action plans](https://www.servicenow.com/docs/access?context=generate_regulatory_action_plans&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Get regulatory analysis](https://www.servicenow.com/docs/access?context=get-rcm-reg-insight&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Identify risks for an entity](https://www.servicenow.com/docs/access?context=identify-risks-for-entity&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Optimize GRC issue resolution](https://www.servicenow.com/docs/access?context=generate-grc-issue-resolution&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) |
| [Now Assist for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=now-assist-itom&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) | * [Analyze alert impact](https://www.servicenow.com/docs/access?context=now-assist-itom-agentic-aia&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Analyze potential impact](https://www.servicenow.com/docs/access?context=now-assist-itom-analyze-potential-impact-workflow&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Manage alerts autonomously](https://www.servicenow.com/docs/access?context=itom-autonomous-operator-workflow&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Triage and analyze alerts](https://www.servicenow.com/docs/access?context=itom-alert-triage-agentic-workflow&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) |
| [Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) | * [Assess conflicts for a change request](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-assess-conflicts-workflow&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Assess quality of a change request](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-assess-quality-change-request-workflow&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Create outages for a change request](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-create-outages-for-a-change-request&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Create standard change request](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-create-change-request-workflow&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Create standard change template proposal](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-create-standard-change-template-proposal&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [DEX issue diagnosis and resolution](https://www.servicenow.com/docs/access?context=now-assist-itsm-dex-diagnosis-resolution-workflow&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Explain SLA](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-explain-sla-workflow&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Generate change request plans](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-change-planner-usecase&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Generate post incident reviews](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-mim-usecase&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Investigate and resolve ITSM incidents](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-incident-resolver-workflow&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Manage Microsoft 365 group members](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-O365-groupmembers-workflow&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Notify users with Twilio](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-twilio-text-usecase&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Schedule a change](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-schedule-change-agentic-workflow&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Suggest configuration items for a change request](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-suggest-configuration-items-for-a-change-request&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Triage and categorize ITSM incidents](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-catincidents-usecase&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Wrap-up and resolve ITSM incidents](https://www.servicenow.com/docs/access?context=now-assist-itsm-wrap-up-resolve-incident-aw&version=australia&pubname=australia-it-service-management&ft:locale=en-US) {#sn-aia-use-cases-list__ul_wzp_r5k_m2c} |
| [Now Assist for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | * [Conversational contract search and insights](https://www.servicenow.com/docs/access?context=cmpro-agentic-use-conv-search&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Triage legal requests](https://www.servicenow.com/docs/access?context=trans-legal-request-agent&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#sn-aia-use-cases-list__ul_dq5_y3p_l3c} |
| [Now Assist for Manufacturing Commercial Operations (MCO)](https://www.servicenow.com/docs/access?context=now-assist-for-MCO&version=australia&pubname=australia-manufacturing&ft:locale=en-US) | [Execute recall campaigns faster](https://www.servicenow.com/docs/access?context=execute-recall-campaigns&version=australia&pubname=australia-manufacturing&ft:locale=en-US) |
| [Now Assist in Notifications](https://www.servicenow.com/docs/access?context=now-assist-notifications&version=australia&pubname=australia-platform-administration&ft:locale=en-US) | [Email Intent to Action](https://www.servicenow.com/docs/access?context=email-agentic-workflow&version=australia&pubname=australia-platform-administration&ft:locale=en-US) |
| [Now Assist for Operational Sustainability Management](https://www.servicenow.com/docs/access?context=now-assist-for-esg&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) | [Generate carbon calculations for metrics](https://www.servicenow.com/docs/access?context=generate-carbon-calculcations-for-metrics&version=australia&pubname=australia-environmental-social-governance&ft:locale=en-US) |
| [Now Assist for Operational Technology Manager (OTM)](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | [Import the OT device spreadsheet into OT CMDB](https://www.servicenow.com/docs/access?context=now-assist-otm-aiagents-import-ot-device-workflow&version=australia&pubname=australia-operational-technology&ft:locale=en-US) |
| [Now Assist for Operational Technology Service Management (OTSM)](https://www.servicenow.com/docs/access?context=now-assist-for-operational-technology-service-management&version=australia&pubname=australia-operational-technology&ft:locale=en-US) | [Generate OT KB articles agentic workflow](https://www.servicenow.com/docs/access?context=agent-ot-knowledge-generator&version=australia&pubname=australia-operational-technology&ft:locale=en-US) |
| [Now Assist for Public Sector Digital Services (PSDS)](https://www.servicenow.com/docs/access?context=now-assist-for-psds&version=australia&pubname=australia-government-industry&ft:locale=en-US) | Help manage public information requests |
| [Now Assist for Purchase Order Management (POM)](https://www.servicenow.com/docs/access?context=now-assist-for-purch-order-magmt&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | * [Define PO exception mitigation strategy](https://www.servicenow.com/docs/access?context=mitigation-strategies-for-po-exceptions&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Email Intent to Action](https://www.servicenow.com/docs/access?context=convert-emails-to-exceptions&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) {#sn-aia-use-cases-list__ul_hyr_q5l_m3c} |
| [Now Assist for Sales Force Automation (SFA)](https://www.servicenow.com/docs/access?context=now-assist-for-sales-and-order-management-som&version=australia&pubname=australia-order-management&ft:locale=en-US) | [Help nurture new leads](https://www.servicenow.com/docs/access?context=help-nurture-new-leads-agentic-workflow&version=australia&pubname=australia-order-management&ft:locale=en-US) |
| [Now Assist for Security Incident Response](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | * [Analyze security operations metrics](https://www.servicenow.com/docs/access?context=now-assist-sir-soc-efficiency-usecase&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Close security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-close-incident-usecase&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Generate SIR shift handover report](https://www.servicenow.com/docs/access?context=add-incidents-shifthandover-ai-agent&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Resolve security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&version=australia&pubname=australia-security-management&ft:locale=en-US) |
| [Now Assist for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) | * [Create software reclamation rule](https://www.servicenow.com/docs/access?context=now-assist-sam-create-software-reclamation-rule-workflow&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Evaluate software removal candidate](https://www.servicenow.com/docs/access?context=now-assist-sam-evaluate-removal-candidate-workflow&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Help manage software asset requests](https://www.servicenow.com/docs/access?context=now-assist-sam-fulfill-sw-asset-requests-workflow&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) |
| [Now Assist for Strategic Portfolio Management (SPM)](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) | * [Generate Agile stories](https://www.servicenow.com/docs/access?context=generate-agile-story-planning-items&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Monitor project tasks](https://www.servicenow.com/docs/access?context=na-spm-task-monitoring-usecase&version=australia&pubname=australia-it-business-management&ft:locale=en-US) |
| [Now Assist for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) | [Email intent to action](https://www.servicenow.com/docs/access?context=automated-supplier-case-creation-from-emails&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) |
| [Now Assist for Telecommunications, Media and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) | * [Preliminary troubleshooter](https://www.servicenow.com/docs/access?context=now-assist-tmt-preliminary-troubleshooter-agentic-workflow&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Service test and repair](https://www.servicenow.com/docs/access?context=now-assist-tmt-service-test-repair-agentic-workflow&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Help remediate bill issues](https://www.servicenow.com/docs/access?context=billissue-remediation-usecase&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Analyze network incident](https://www.servicenow.com/docs/access?context=network-incident-analysis-usecase&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Customer voice quality issue resolutions](https://www.servicenow.com/docs/access?context=now-assist-customer-voice&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Monitor engagement health](https://www.servicenow.com/docs/access?context=now-assist-tmt-monitor-health&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Recommend risk signal solutions agentic workflow](https://www.servicenow.com/docs/access?context=now-assist-tmt-resolve-risk&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Trigger risk mitigation touchpoint](https://www.servicenow.com/docs/access?context=now-assist-tmt-touchpoint-meeting-scheduler&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Support renewals and expansions](https://www.servicenow.com/docs/access?context=now-assist-tmt-renewal-analyzer&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Squad resource identifier](https://www.servicenow.com/docs/access?context=now-assist-squad-resource-identifier&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Product release email communication](https://www.servicenow.com/docs/access?context=now-assist-product-release-email-communication&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) * [Service Exchange onboarding](https://www.servicenow.com/docs/access?context=now-assist-tmt-register-consumer-users-sb&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) |
| [Universal Request](https://www.servicenow.com/docs/access?context=ur-landing-limitedaccess&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | [Universal Request Router agentic workflow](https://www.servicenow.com/docs/access?context=agentic-flow-ur&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) |
| [Now Assist for Vulnerability Response](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) | * [Retrieve Vulnerability and exposure data with generative AI](https://www.servicenow.com/docs/access?context=retrieve-vr-data&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Assess your exposure to vulnerabilities](https://www.servicenow.com/docs/access?context=assess-exposure-vr-aiagent&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Analyze vulnerability remediation status](https://www.servicenow.com/docs/access?context=sla-targets-vr-aiagent&version=australia&pubname=australia-security-management&ft:locale=en-US) |
| [Now Assist for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) | * [Automate map updates](https://www.servicenow.com/docs/access?context=automate-map-updates-agent-ai&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Help manage workplace reservations](https://www.servicenow.com/docs/access?context=manage-workplace-reservations-agent-ai&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Manage temporary space closures](https://www.servicenow.com/docs/access?context=maintenance-meeting-room-agent-ai&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Optimize cleaning activities](https://www.servicenow.com/docs/access?context=optimize-cleaning-activities-agent&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) |
| [Now Assist for Zero Copy Connector](https://www.servicenow.com/docs/access?context=now-assist-for-zero-copy-connector-for-erp&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) | [Explore ERP models](https://www.servicenow.com/docs/access?context=now-assist-erp-aiagents-data-explorer-workflow&version=australia&pubname=australia-integrate-applications&ft:locale=en-US) |
| [Now Assist Platform](https://servicenow-prod.fluidtopics.net/H33SYdCZz6E2NtYw3FiHYA "The ServiceNow Now Assist AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.") | * [Analyze incident trends](https://servicenow-prod.fluidtopics.net/vvXNW9tqVZWH6LgL2LqaBw "Use the Platform Analyze task trends AI agents agentic workflow to detect recurring task patterns so that you can flag and resolve them before they escalate.") * [Classify tasks](https://servicenow-prod.fluidtopics.net/o2ptPEEPhDQM8SIRKkhKVw "Use the Platform Classify tasks AI agents agentic workflow to gather relevant information about tasks automatically and make decisions about priorities and assignments.") * [Generate my work plan](https://servicenow-prod.fluidtopics.net/xDL3BEUnG7bzeD0uaKcApg "Use the Platform Generate my work plan agentic workflow to create personalized work plans for currently assigned work.") * [Generate resolution plans](https://servicenow-prod.fluidtopics.net/PpF3~F7zNSd8Dd5edAHEVg "Use the Platform Generate resolution plan AI agents agentic workflow to fetch task record details, generate resolution summary steps, and update comments or work notes.") * [Identify ways to improve services](https://servicenow-prod.fluidtopics.net/vS5cUD~nBgQ~1ljNFwkqiQ "Use the Platform Identify ways to improve service AI agents agentic workflow to continuously analyze feedback, performance metrics, and historical trends that identify areas for service improvement.") * [Investigate IT problems](https://servicenow-prod.fluidtopics.net/xWDMc3uGGnisbjXF9LJA6Q "Use the Platform Investigate problems AI agents agentic workflow to perform root cause and risk assessments so that you can create an actionable resolution plan for a problem.") * [Process images for tasks](https://servicenow-prod.fluidtopics.net/JJ7APvHHXfjBYa~Hb_IC5Q "Use the Platform Process images for new tasks agentic workflow to convert images to actionable tasks.") * [Suggest survey responses](https://servicenow-prod.fluidtopics.net/qqbn747VbvNHoNH~qr_hHQ "Use the Platform Propose survey responses AI agents agentic workflow to assist requesters in completing surveys.") |
[Tabela 1. Available agentic workflows by product]

{#sn-aia-use-cases-list__table_tw1_t4n_g2c}