--- sourceDocument: Australia Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # ServiceNow AI implementation # ServiceNow AI implementation {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura Getting ready to implement Now Assist is more than just installing plugins---it's about laying the groundwork for a seamless, intelligent experience across your workflows. Whether you're enabling conversational catalogs, automating content generation, or enhancing user interactions, a few key steps will ensure your data is ready, your applications are prepared, and your organization's AI policy is in alignment with your implementation. ## Get started {#sn-ai-implementation-landing__cf-app-landing-get-started} |-|-|-| | [Now Assist overviewLearn about the applications and features that make up the Now Assist experience.](https://servicenow-prod.fluidtopics.net/HQj4A5jZNL0TLd9duUMpeA "The Now Assist experience includes generative AI skills, agentic AI, and conversational user engagement layer. A good AI experience depends on quality data and a coherent AI policy that functions as its guiding star. AI Search capabilities and other tools help connect the pieces.") | [AI governanceLearn about the importance of AI governance to ensure responsible use, regulatory compliance, and alignment with enterprise goals.](https://servicenow-prod.fluidtopics.net/5HS1cYkrEo~ElUVPxdILSQ "As organizations increasingly adopt AI to drive efficiency, innovation, and customer experience, AI governance becomes essential to ensure responsible use, regulatory compliance, and alignment with enterprise goals. Now Assist provides a comprehensive governance framework through key roles and applications that work together to manage AI across its life cycle.") | [Data readinessLearn how to prepare your instance data for Now Assist.](https://servicenow-prod.fluidtopics.net/L6t4dDv7JLNWln3yWI0lzQ "High-quality data that is complete, accurate, and contextually relevant is the foundation for delivering precise, meaningful, and trustworthy AI responses.") | | [Application readinessEnsure that your instance is ready to take advantage of Now Assist by preparing Platform applications.](https://servicenow-prod.fluidtopics.net/sovq9oHDfmXQ1tLegsyqog "Now Assist leverages the power of the ServiceNow AI Platform to deliver AI solutions. Ensure that your instance is ready to take advantage of AI capabilities by preparing Platform applications, such as Service Catalog and AI Search.") | [Resolve common issuesAddress issues or gaps in your Now Assist configuration.](https://servicenow-prod.fluidtopics.net/wwOzfnhW4p51T6av6aC0qQ "Use this checklist to address issues or gaps in your Now Assist configuration.") | | [ ] {#sn-ai-implementation-landing__table_vhh_f41_zgc} Additional implementation information is available on [Now Create](https://learning.servicenow.com/nowcreate). For additional Now Assist resources, see [Additional resources for AI products and solutions](https://servicenow-prod.fluidtopics.net/mmhYNatdMZC3oHfZcT5fpQ "If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites."). Importante: * Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#sn-ai-implementation-landing__na-in-country-notice} * Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#sn-ai-implementation-landing__na-restricted-envs-notice} * Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#sn-ai-implementation-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#sn-ai-implementation-landing__ul_j3b_4vd_wcc} ## AI limitations {#sn-ai-implementation-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#sn-ai-implementation-landing__p_kv2_nfg_h1c} ## Data processing {#sn-ai-implementation-landing__section_xb5_cx5_bhc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#sn-ai-implementation-landing__p_lv2_nfg_h1c} ## Data collection {#sn-ai-implementation-landing__section_yb5_cx5_bhc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://servicenow-prod.fluidtopics.net/CYrH0jkNJre0wSMvzchHRA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#sn-ai-implementation-landing__p_jv2_nfg_h1c}