---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Set up Now Assist AI agents

# Set up Now Assist AI agents {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The default (out-of-the-box) AI agents provide preconfigured agentic workflows that address common business challenges across ServiceNow applications. Before activating the default AI agents, you must ensure that your instance meets the prerequisites and complete the required configuration steps.

## Antes de Iniciar

Role required: sn_aia_admin

## Por Que e Quando Desempenhar Esta Tarefa

Prerequisites

Platform version:
:
    * Minimum: Yokohama Patch 1+ or Xanadu Patch 7+
    * Recommended: Yokohama Patch 8 or Zurich Patch 4
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Required plugins and store Apps
:
    * Now Assist AI agents store app (version 6.0.17 or later as of December 2025)
    * At least one Now Assist workflow plugin:
      * Now Assist for ITSM
      * Now Assist for HRSD
      * Now Assist for CSM
      * Now Assist for Security Operations
      {#set-up-na-aia__ul_idr_sbb_f3c}
    * Generative AI Controller plugin (minimum version 11.0.0)

    {#set-up-na-aia__ul_hdr_sbb_f3c}  
    Nota:  
    Select **Load demo data** during installation to access preconfigured examples.

Licensing Requirements
:   Now Assist Pro Plus or Enterprise entitlement

Required User Roles
:
    * sn_aia.admin - Provides access to AI Agent Studio
    * sn_nowassist_admin.nsa_admin - Enables Now Assist administration
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## Procedimento

1. Enable AI Search.  
   1. Navigate to AI SearchAI Search Status.
   2. Verify that AI Search is enabled.
   {#set-up-na-aia__ol_ndr_sbb_f3c}
2. Enable Now Assist panel.  
   1. Navigate to Now Assist AdminExperiences.
   2. Turn on the Panel option.
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3. Access the AI Agent Studio.  
   1. Navigate to AllAI Agent StudioOverview.
   2. Review the available default (out-of-the-box) agentic workflows.
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4. Activate the default agentic workflows.  
   1. Select the agentic workflow that you want to use from the available default workflows.
   2. Activate the workflow. The default workflows are set to read only and must be activated before use.

   {#set-up-na-aia__ol_qdr_sbb_f3c}

   The default (OOTB) agentic workflows include:
   * Generate resolution plans
   * Analyze incident trends
   * Classify tasks
   * Investigate IT problems
   * Process emails for tasks
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5. Configure chat assistants.  
   1. Navigate to Conversational InterfacesAssistants.
   2. Determine which chat assistants can access your AI agents.
   3. Complete the configuration wizards for Now Assist panel (NAP) or Now Assist Virtual Agent (NAVA).
   {#set-up-na-aia__ol_sdr_sbb_f3c}
6. Configure LLM Connections (optional).  
   If using external LLM providers instead of the default OpenAI GPT-4.1:
   1. Navigate to Now Assist Admin ConsoleSettingsManage Integration.
   2. Configure API credentials for your chosen LLM provider.

   {#set-up-na-aia__ol_tdr_sbb_f3c}  
   Nota:  
   The default Orchestration layer uses OpenAI GPT-4.1 on ServiceNow-managed Azure servers.
7. Test the default AI agents.  
   1. Navigate to AI Agent StudioTestingTest AI reasoning.
   2. Verify that the orchestrator canvas displays agent execution properly.
   3. Review AI agent decision logs to confirm interactions and thought processes are recorded.
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