---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Now Assist panel

# Now Assist panel {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution
notes so that you can get the context of this information more quickly.  
You must fulfill the following conditions to use the Now Assist panel:

* Next Experience must be enabled. For more information, see [Considerations for activating Next Experience](https://www.servicenow.com/docs/access?context=next-experience-adoption-paths&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).
* You must have the now_assist_panel_user role.
* Your role must be applied to at least one active Now Assist skill to use skills in the Now Assist panel.
{#now-assist-panel-overview__ul_yp2_cdz_tgc}

For more information, see [Standard chat](https://servicenow-prod.fluidtopics.net/F5nUdSfsnjnzBQt_aHZSeA "With the Now Assist panel standard chat, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.").  
There are two versions of the Now Assist panel: standard chat and enhanced chat. Select one of the versions to learn more:

* [Standard chat](https://servicenow-prod.fluidtopics.net/F5nUdSfsnjnzBQt_aHZSeA "With the Now Assist panel standard chat, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") - provides conversational support assistance within a standard, static chat window.
* [Enhanced chat](https://servicenow-prod.fluidtopics.net/FB1joobJY69kK4fs8f~gVg "Now Assist panel enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities. Use Now Assist panel enhanced chat to improve your productivity and efficiency by leveraging generative AI to perform tasks such as summarize a chat, case, or incident, request help, generate resolution notes, among others.") - provides conversational support assistance within a dynamic window that gives a more intuitive and personalized experience. You must activate the Now Assist panel enhanced chat and configure your Now Assist instance to use the enhanced chat. See [Activate Now Assist panel enhanced chat](https://servicenow-prod.fluidtopics.net/gDCtRNeIVM1J5iPH2YfJFg "You must activate Now Assist panel enhanced chat before using it.") for more information.
{#now-assist-panel-overview__ul_mb3_fg3_bgc}  
If you want to use assistants, you must activate them. See [Activate Now Assist panel assistants](https://servicenow-prod.fluidtopics.net/v6IHd8z7iNW0zJksni2apg "You must activate Now Assist panel assistants before using them.") for information on activating assistants.  
Nota:  
Voice input is automatically activated when you activate the Now Assist panel. As of the Zurich Patch 4 release, voice input is configured in the [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).
* **[Standard chat](https://servicenow-prod.fluidtopics.net/F5nUdSfsnjnzBQt_aHZSeA)**   
  With the Now Assist panel standard chat, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.
* **[Enhanced chat](https://servicenow-prod.fluidtopics.net/FB1joobJY69kK4fs8f~gVg)**   
  Now Assist panel enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities. Use Now Assist panel enhanced chat to improve your productivity and efficiency by leveraging generative AI to perform tasks such as summarize a chat, case, or incident, request help, generate resolution notes, among others.
* **[Activate Now Assist panel assistants](https://servicenow-prod.fluidtopics.net/v6IHd8z7iNW0zJksni2apg)**   
  You must activate Now Assist panel assistants before using them.
* **[Enable voice input for Now Assist panel](https://servicenow-prod.fluidtopics.net/fC4S90vLj14aN0jwUiD4~A)**   
  Give users the option to use their voice when interacting with the Now Assist panel to make the panel more accessible. Voice input enables you to use the panel without needing to use a keyboard.