---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Now Assist Analytics dashboard indicator details

# Now Assist Analytics dashboard indicator details {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 12 min. de leitura

Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard.
Now Assist Analytics indicators contain the following details: indicator type, data source, calculation, available breakdowns, unit, and so on.

To access these indicators, navigate to Platform Analytics AdministrationIndicators. You must have the Now Assist Analytics Admin \[sn_na_analytics_admin\] role to access the indicators.

These indicators collect data at a daily frequency. Data is only available for dates before the current date. If you want to see results from the current day, you must wait until the next day.  
Nota:  
The Generative AI Usage Log \[sys_gen_ai_usage_log\] table is maint-only.

## Usage and adoption indicator details {#now-assist-analytics-dashboard-indicators__section_qcc_4z1_m2c}

{#now-assist-analytics-dashboard-indicators__table_vdk_nz1_m2c__entry__8}

| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|-|-|-|-|-|-|-|-|
| Total Now Assist actions | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of all actions | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Daily Now Assist actions | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of daily actions | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Average daily unique users engaging with Now Assist | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Average of daily unique users | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
| Daily unique users engaging with Now Assist | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of daily unique users | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
| Skill group distribution | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of daily skill executions grouped By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Daily usage comparison by workflow | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of actions grouped by workflows | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Skill engagement trend | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of actions grouped by skill | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Departments with highest usage | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of actions grouped by user department and sorted by descending order | By Department, By Skills Config | Daily | # | 0 |
| Now Assist actions comparison by user department | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of actions grouped by user department | By Department, By Skills Config | Daily | # | 0 |
| Feedback details | Automated | Gen AI Log Metadata\[sys_gen_ai_log_metadata\] | Count of actions grouped by Skill Family | By Skill Family, By Skills Config | Daily | # | 0 |
| Feedback details | Automated | Gen AI Log Metadata\[sys_gen_ai_log_metadata\] | Count of actions with feedback grouped by Skill Family | By Feedback, By Skill Family, By Skills Config | Daily | # | 0 |
| Feedback details | Formula | Gen AI Log Metadata\[sys_gen_ai_log_metadata\] | (Count of actions with feedback/Total count of actions) x 100 grouped by Skill Family | By Skill Family, By Skills Config | Daily | % | 2 |
| Feedback details | Automated | Gen AI Log Metadata\[sys_gen_ai_log_metadata\] | Count of actions where By Feedback is Accepted grouped by Skill Family | By Skill Family, By Skills Config, By Feedback | Daily | # | 0 |
| Feedback details | Formula | Gen AI Log Metadata\[sys_gen_ai_log_metadata\] | (Count of actions where By Feedback is Accepted/Total count of actions with feedback) x 100 grouped by Skill Family | By Skills Config, By Skill Family | Daily | % | 2 |
| Error details | Automated | Gen AI Log Metadata\[sys_gen_ai_log_metadata\] | Count of actions grouped by Skill Family | By Skill Family, By Skills Config | Daily | # | 0 |
| Error details | Automated | Gen AI Log Metadata\[sys_gen_ai_log_metadata\] | Count of actions with error status grouped by Skill Family | By Gen AI Log Metadata Status , By Skill Family, By Skills Config | Daily | # | 0 |
| Error details | Formula | Gen AI Log Metadata\[sys_gen_ai_log_metadata\] | (Count of actions with error status/Total count of generative AI metadata records) x 100 grouped by Skill Family | By Skill Family, By Skills Config | Daily | % | 2 |
[ ]

{#now-assist-analytics-dashboard-indicators__table_vdk_nz1_m2c}

## Self-Service performance indicator details {#now-assist-analytics-dashboard-indicators__section_ur3_pz1_m2c}

{#now-assist-analytics-dashboard-indicators__table_rhs_rz1_m2c__entry__8}

| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|-|-|-|-|-|-|-|-|
| Total number of queries | Automated | Now Assist Analytics Deflection Event\[sn_na_def_event\] | Count of queries | By Deflection Source, By Deflection Event Outcome, By Deflection Event Outcome Type, By Query Resolution Status, By Deflection Log Source | Daily | # | 0 |
| Total number of query responses | Automated | Now Assist Analytics Deflection Event Activity\[sn_na_def_event_activity\] | Count of responses | By Deflection Event Activity Feedback, By Deflection Event Activity Type, By Deflection Event Activity Direction, By Deflection Source, By Deflection Log Source | Daily | # | 0 |
| Query resolution status | Automated | Now Assist Analytics Deflection Event\[sn_na_def_event\] | Count of queries where Query Resolution Status is Resolved | By Deflection Source, By Deflection Event Outcome, By Deflection Event Outcome Type, By Query Resolution Status, By Deflection Log Source | Daily | # | 0 |
| Resolution rate | Formula |   | (Count of deflection events where Query Resolution Status is Resolved/Count of deflection events)x100 |   | Daily | % | 0 |
| User-initiated events | Automated | Now Assist Analytics Deflection Event\[sn_na_def_event\] | Count of queries grouped by Deflection Source | By Deflection Source, By Deflection Event Outcome, By Deflection Event Outcome Type, By Query Resolution Status, By Deflection Log Source | Daily | # | 0 |
| Successful conversations by capability | Automated | Now Assist Analytics Deflection Event\[sn_na_def_event\] | Count of queries where Query Resolution Status is Resolved grouped by Deflection Source | By Deflection Source, By Deflection Event Outcome, By Deflection Event Outcome Type, By Query Resolution Status, By Deflection Log Source | Daily | # | 0 |
[ ]

{#now-assist-analytics-dashboard-indicators__table_rhs_rz1_m2c}

## Skill performance indicator details {#now-assist-analytics-dashboard-indicators__section_d2c_llh_m2c}

{#now-assist-analytics-dashboard-indicators__table_br5_nlh_m2c__entry__8}

| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|-|-|-|-|-|-|-|-|
| Skill engagement trend | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of skill executions grouped by skill | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow | Daily | # | 0 |
| Number of actions | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of all skill executions | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow | Daily | # | 0 |
| Total daily active users | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of daily unique users | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
| Total daily active users by skills | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of daily unique users grouped by Skills Config | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
[ ]

{#now-assist-analytics-dashboard-indicators__table_br5_nlh_m2c}

## Skill details indicator details {#now-assist-analytics-dashboard-indicators__section_w4c_kqh_m2c}

{#now-assist-analytics-dashboard-indicators__table_evh_lqh_m2c__entry__8}

| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|-|-|-|-|-|-|-|-|
| Skill engagement trend | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of skill executions grouped by Skills Config | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow | Daily | # | 0 |
| Total skill actions | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of skill executions | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow | Daily | # | 0 |
| Accepted skill actions | Automated | Gen AI Log Metadata\[sys_gen_ai_log_metadata\] | Count of skill executions where Feedback is Accepted | By Feedback, By response accepted without edits, By Skills Config, By Skill Family | Daily | # | 0 |
| Acceptance rate | Formula | Gen AI Log Metadata\[sys_gen_ai_log_metadata\] | (Count of skill executions where Feedback is Accepted/Count of skill executions)x100 | By Skills Config | Daily | % | 0 |
| Daily active users | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of daily unique users | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
[ ]

{#now-assist-analytics-dashboard-indicators__table_evh_lqh_m2c}

## Custom skills indicator details {#now-assist-analytics-dashboard-indicators__section_dqb_2xh_m2c}

{#now-assist-analytics-dashboard-indicators__table_v2t_fxh_m2c__entry__8}

| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|-|-|-|-|-|-|-|-|
| Skill engagement trend by workflows | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of custom skill executions grouped by workflows | By Custom Skill (Workflow Type), By Custom Skill (Feature Type), By Custom Skill (Product Type), By Custom Skill Completion Status, By Skills Config | Daily |   | 0 |
| Skill engagement trend by products | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of custom skill executions grouped by products | By Custom Skill (Workflow Type), By Custom Skill (Feature Type), By Custom Skill (Product Type), By Custom Skill Completion Status, By Skills Config | Daily |   | 0 |
| Skill engagement trend by features | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of custom skill executions grouped by features | By Custom Skill (Workflow Type), By Custom Skill (Feature Type), By Custom Skill (Product Type), By Custom Skill Completion Status, By Skills Config | Daily |   | 0 |
| Daily unique users engaging with the skill | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count of unique users who executed custom skills | By Skills Config | Daily | # | 0 |
| Executed successfully | Formula | Generative AI Usage Log\[sys_gen_ai_usage_log\] | (Count of custom skill executions with status Completed/Count of custom skill executions)x100 | By Skills Config | Daily | % | 2 |
| Skills feedback | Automated | Generative AI Usage Log\[sys_gen_ai_usage_log\] | Count | By Feedback, By Skills Config | Daily | # | 0 |
[ ]

{#now-assist-analytics-dashboard-indicators__table_v2t_fxh_m2c}

## Now Assist Guardian offensive content guardrail indicator details {#now-assist-analytics-dashboard-indicators__section_gyr_g3q_m2c}

{#now-assist-analytics-dashboard-indicators__table_ibj_k3q_m2c__entry__8}

| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|-|-|-|-|-|-|-|-|
| Guardrail-added latency | Automated | Generative AI Metric\[sys_generative_ai_metric\] | Average time taken by the guardrail to evaluate offensive content | By Skills Config | Daily | Milliseconds | 0 |
| Percentage flagged as offensive | Formula | Generative AI Metric\[sys_generative_ai_metric\] | (Count of offensive content occurrences/Total number of LLM calls for which the guardrail was enabled)x100 | By Skills Config | Daily | % | 0 |
| Total offensive content occurrences | Automated | Generative AI Metric\[sys_generative_ai_metric\] | Count of offensive content occurrences | By Gen AI metric value, By Skills Config | Daily | # | 0 |
| Categories of offensive content | Automated | Generative AI Metric\[sys_generative_ai_metric\] | Count of offensive content occurrences grouped by categories | By Offensiveness Type, By Skills Config | Daily | # | 0 |
| Offensive content occurrences by skill | Automated | Generative AI Metric\[sys_generative_ai_metric\] | Count of offensive content occurrences grouped by skill | By Gen AI metric value, By Skills Config | Daily | # | 0 |
[ ]

{#now-assist-analytics-dashboard-indicators__table_ibj_k3q_m2c}

## Now Assist Guardian prompt injection guardrail indicator details {#now-assist-analytics-dashboard-indicators__section_w4n_11x_m2c}

{#now-assist-analytics-dashboard-indicators__table_x4n_11x_m2c__entry__8}

| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|-|-|-|-|-|-|-|-|
| Guardrail-added latency | Automated | Generative AI Metric\[sys_generative_ai_metric\] | Average time taken by the guardrail to evaluate prompt injection | By Skills Config | Daily | Milliseconds | 0 |
| Percentage flagged as prompt injection | Formula | Generative AI Metric\[sys_generative_ai_metric\] | (Count of prompt injection occurrences/Total number of LLM calls for which the guardrail was enabled)x100 | By Skills Config | Daily | % | 0 |
| Total prompt injection occurrences | Automated | Generative AI Metric\[sys_generative_ai_metric\] | Count of prompt injection occurrences | By Gen AI metric value, By Skills Config | Daily | # | 0 |
| Prompt injection occurrences by skill | Automated | Generative AI Metric\[sys_generative_ai_metric\] | Count of prompt injection occurrences grouped by skill | By Gen AI metric value, By Skills Config | Daily | # | 0 |
[ ]

{#now-assist-analytics-dashboard-indicators__table_x4n_11x_m2c}

## User search analyzer indicator details {#now-assist-analytics-dashboard-indicators__section_fny_k3q_m2c}

{#now-assist-analytics-dashboard-indicators__table_krc_m3q_m2c__entry__8}

| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|-|-|-|-|-|-|-|-|
| Total search queries | Automated | Value\[sys_variable_value\] | Count of search queries | Not applicable | Daily | # | 0 |
| Queries with genius results | Automated | Value\[sys_variable_value\] | Count of genius results displayed | Not applicable | Daily | # | 0 |
| Queries with KB articles as genius results | Automated | Value\[sys_variable_value\] | Count of queries where search term Id is KB | Search Term | Daily | # | 0 |
| Queries with catalog items as genius results | Automated | Value\[sys_variable_value\] | Count of queries where search term Id is Catalog | Search Term | Daily | # | 0 |
| Queries without genius results | Automated | Value\[sys_variable_value\] | Count of queries where search term Id is No Result | Search Term | Daily | # | 0 |
| Search queries per source/channel | Automated | Value\[sys_variable_value\] | Count of queries grouped by source | By Deflection Source | Daily | # | 0 |
| Top 5 queries | Automated | Value\[sys_variable_value\] | Count of queries | Search Term | Daily | # | 0 |
| Top 5 queries without results | Automated | Value\[sys_variable_value\] | Count of queries where Search Term Id is No Result | Search Term | Daily | # | 0 |
| Top 5 queries resulting in knowledge articles as genius results | Automated | Value\[sys_variable_value\] | Count of queries where Search Term Id is KB | Search Term | Daily | # | 0 |
| Top 5 queries resulting in catalog items as genius results | Automated | Value\[sys_variable_value\] | Count of queries where Search Term Id is Catalog | Search Term | Daily | # | 0 |
[ ]

{#now-assist-analytics-dashboard-indicators__table_krc_m3q_m2c}

## Now Assist context menu analytics indicator details {#now-assist-analytics-dashboard-indicators__section_cym_m3q_m2c}

{#now-assist-analytics-dashboard-indicators__table_evx_43q_m2c__entry__8}

| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|-|-|-|-|-|-|-|-|
| Usage in this period | Automated | Generative AI Log\[sys_generative_ai_log\] | Count of actions where Source is Now Assist context menu | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
| Acceptance distribution | Automated | Generative AI Log\[sys_generative_ai_log\] | Count of actions where content generated by Now Assist context menu grouped by Accepted or Not Accepted | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
| Usage trend by skill | Automated | Generative AI Log\[sys_generative_ai_log\] | Count of context menu actions grouped by Now Assist skills | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
| Capability distribution | Automated | Generative AI Log\[sys_generative_ai_log\] | Count of context menu actions grouped by capability | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
| Responses by feedback | Automated | Generative AI Log\[sys_generative_ai_log\] | Count of actions where feedback for the content generated by Now Assist context menu grouped by Accepted or Rejected. | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
[ ]

{#now-assist-analytics-dashboard-indicators__table_evx_43q_m2c}

## Now Assist value insights writing time saved indicator details {#now-assist-analytics-dashboard-indicators__section_fzm_p3q_m2c}

{#now-assist-analytics-dashboard-indicators__table_mcv_q3q_m2c__entry__8}

| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|-|-|-|-|-|-|-|-|
| Total generated content | Automated | Generative AI Log\[sys_generative_ai_log\] | Sum of skill executions that contributed to write time savings | By Skill Family, By Skills Config | Daily | # | 0 |
| Average unique records to generate content per day | Automated | Generative AI Log\[sys_generative_ai_log\] | Sum of unique records with content generated per day/Number of days | By Skill Family, By Skills Config | Daily | # | 0 |
| Total writing time saved | Formula | Generative AI Log\[sys_generative_ai_log\] | Total write time saved in minutes converted to hours | By Skill Family, By Skills Config | Daily | Hours | 2 |
| Average writing time saved per day | Automated | Generative AI Log\[sys_generative_ai_log\] | Total write time saved per day/Number of days | By Skill Family, By Skills Config | Daily | Minutes | 2 |
| Average writing time saved trend per record | Formula | Generative AI Log\[sys_generative_ai_log\] | Total write time saved per day/Total number of unique records with content generated per day | By Skill Family, By Skills Config | Daily | Minutes | 2 |
| Average writing time saved trend per user | Formula | Generative AI Log\[sys_generative_ai_log\] | Total write time saved per day/Total number of unique users who executed the skills that contributed to write time savings per day | By Skill Family, By Skills Config | Daily | Minutes | 2 |
[ ]

{#now-assist-analytics-dashboard-indicators__table_mcv_q3q_m2c}

## Now Assist value insights reading time saved indicator details {#now-assist-analytics-dashboard-indicators__section_l5k_gpw_m2c}

{#now-assist-analytics-dashboard-indicators__table_qnq_hpw_m2c__entry__8}

| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|-|-|-|-|-|-|-|-|
| Total generated summaries | Automated | Generative AI Log\[sys_generative_ai_log\] | Sum of skill executions that contributed to read time savings | By Skill Family, By Skills Config | Daily | # | 0 |
| Average unique records summarized per day | Automated | Generative AI Log\[sys_generative_ai_log\] | Sum of unique records summarized per day/Number of days | By Skill Family, By Skills Config | Daily | # | 0 |
| Total reading time saved | Formula | Generative AI Log\[sys_generative_ai_log\] | Total read time saved in minutes converted to hours | By Skill Family, By Skills Config | Daily | Hours | 2 |
| Average reading time saved per day | Automated | Generative AI Log\[sys_generative_ai_log\] | Total read time saved per day/Number of days | By Skill Family, By Skills Config | Daily | Minutes | 2 |
| Average reading time saved trend per record | Formula | Generative AI Log\[sys_generative_ai_log\] | Total read time saved per day/Total number of unique records summarized per day | By Skill Family, By Skills Config | Daily | Minutes | 2 |
| Average reading time saved trend per user | Formula | Generative AI Log\[sys_generative_ai_log\] | Total read time saved per day/Total number of unique users who executed the skills that contributed to read time savings per day | By Skill Family, By Skills Config | Daily | Minutes | 2 |
[ ]

{#now-assist-analytics-dashboard-indicators__table_qnq_hpw_m2c}