---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Analyzing Now Assist usage

# Analyzing Now Assist usage {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Use the Now Assist analytics and monitoring tools in the Overview page to review the summaries, skill usage information, and issues that need your attention.

## Now Assist Admin Overview page

After you activate and begin using the skills, you can measure their usage over time with graphs that display important metrics. The console Overview page contains the information about skill performance, including the task
completion over time, and a summary of which skills are active or available.

The following example shows the Now Assist Admin Overview page.
Figura 1. Performance and analytics on the Now Assist Admin Overview page

## Now Assist Summary section {#now-assist-analytics-and-monitoring__section_hgm_lpv_xyb}

The Now Assist Summary section displays information about the status of your skills and plugins in a graphical format.

Plugin status
:   Displays a pie chart that shows the number of plugins that are installed and the number of uninstalled plugins that are available. Select the Review now link to review and install additional
    plugins.

Skills status
:   Displays a donut chart that shows your skills according to the state of their configuration: active, inactive, draft, or not configured.

The following diagram shows the plugin status that displays as a pie chart, and the Skills status that displays as a donut chart.

## Skills usage section {#now-assist-analytics-and-monitoring__section_yg2_crv_xyb}

The Skills usage section displays the metrics on your installed active skills. Select the info icon ![]() to see the information about what each card's metrics represents, or select the option icon ![]() to refresh the card.  
Use the configuration controls to configure the charts.

All skills
:   View all skills, or select one or more skills individually to change the view.

Date range
:   Change the date range for the analytics.

The following diagram shows the skills usage graphs and controls, which include the number of actions, average unique users per day, and the number of actions over time.

Data is collected once a day and uses Performance Analytics and Reporting (PAR) for data collection and visualization.

For more detailed information about performance, see [Now Assist Analytics](https://servicenow-prod.fluidtopics.net/b0FEm44GrEEAkrtDkv32jA "Use the Now Assist Analytics dashboard to monitor the usage and performance of generative AI features and capabilities offered under Now Assist.") and Performance Analytics indicators for generative AI  
Figura 2. Skills usage graphs and controls

## Now Assist journey checklist

The Now Assist journey checklist provides you with a guide of the Now Assist workflow. If you are confused as to what your next step should be when implementing Now Assist on your instance, access the checklist at any time by selecting View checklist.

## Additional resources on the Overview page {#now-assist-analytics-and-monitoring__section_zmr_z3v_xyb}

The Helpful resources and FAQs sections provide links to documentation and answer common questions.

The Needs Attention section displays a count of items that need your attention. Below the count are categorized links to those items.