---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure a workflow for a Now Assist AI web agent

# Configure a workflow for a Now Assist AI web agent {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Make a Now Assist AI web agent available to your users by configuring a workflow for it.

## Antes de Iniciar

Set your application scope to Now Assist AI web agent.

Role required: sn_aia.admin

## Por Que e Quando Desempenhar Esta Tarefa

A web agent named Web Automation Agent is provided by default when you install Now Assist AI web agents. Create a workflow referencing this web agent so that your users can find and use the workflow in the Now Assist panel.

Ensure that enhanced chat is available in Now Assist panel. The Web view pane is available only when enhanced chat is enabled. For more information see [Enhanced chat](https://servicenow-prod.fluidtopics.net/FB1joobJY69kK4fs8f~gVg "Now Assist panel enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities. Use Now Assist panel enhanced chat to improve your productivity and efficiency by leveraging generative AI to perform tasks such as summarize a chat, case, or incident, request help, generate resolution notes, among others.").

For more information about AI Agent Studio, see [Create an AI agent](https://servicenow-prod.fluidtopics.net/chZFlyDQMo37FD_2F3kM4Q "Create an AI agent in AI Agent Studio to solve problems for your users and coordinate with other AI agents while executing the agentic workflows.").

## Procedimento

1. Confirm that you are in the Now Assist AI web agent application scope, and navigate to AllAI Agent StudioCreate and manage.
2. Select the Agentic workflows tab.  
3. Select New to open a guided setup with three steps.  
   Figura 1. The guided setup for a new agentic workflow
4. In the Define key requirements step of the guided setup, fill in the fields, then select Save and continue.

   | Field | Description |
   | Workflow Name | Enter a descriptive name for the workflow. This name becomes selectable in the Now Assist panel. |
   | Workflow description | Enter a clear and precise description of the goal of the workflow (for use by the LLM). |
   | List of steps | Enter a numbered list of steps to achieve your goal (for use by the LLM). |
   | Add AI agents that can perform these steps | Open the modal by selecting Add AI agent. Search for <kbd class="ph userinput">Web Automation Agent</kbd>. |
   | Define who can access this agentic workflow | Allow users to access your workflow according to your business requirements. Available choices in the User access field: * Any authenticated user * Users with specific roles * Public {#na-ai-wa-configure-workflow__ul_tyg_ds2_kgc} If you select the <kbd class="ph userinput">Users with specific roles</kbd> option, the form opens a Role field containing a list of available roles. |
   | Select the entity this agentic workflow will run as | In the Run as field, select <kbd class="ph userinput">Dynamic user</kbd>. |
   | Ask Now Assist to suggest AI agents | Leave this blank. |
   | Unsupported model providers | Leave this blank. |
   |-|-|

   {#na-ai-wa-configure-workflow__choicetable_lml_vq2_kgc}
5. **Opcional:** In the Define key requirements step: select Generate description and steps to open a modal where Now Assist can help compose instructions for the LLM, based on the text that you enter.  
6. At the Add a preferred trigger step of the guided setup, do not set a trigger (leave this blank), then select Save and continue.
7. In the Select a UI display step of the guided setup, toggle the Now Assist panel to <kbd class="ph userinput">Display</kbd>, then select Save and test.  

## Resultado

The workflow you have created becomes available in the Now Assist panel to the users you have designated.

You are directed to the Testing tab of AI Agent Studio. For information about testing, see [Test a Now Assist AI web agent or workflow](https://servicenow-prod.fluidtopics.net/Nq5GasLTO2zLsJqhHEQx8A "Test a Now Assist AI web agent or workflow in AI Agent Studio to evaluate its performance.").