---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure allowed websites for Now Assist AI web agents

# Configure allowed websites for Now Assist AI web agents {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Specify a list of websites that Now Assist AI web agents are permitted to open. Only websites on the allowed list can be accessed by web agents.

## Antes de Iniciar

Set your application scope to Now Assist AI web agent.

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Now Assist AI web agents perform tasks on third-party websites in response to your users' requests. You can control the websites your web agent can visit by updating a system property.  
Initially this system property permits access to all websites, with a single asterisk (\*) as the default value. When you enter a list of allowed sites, the web agent's actions are restricted to only the sites in the list.  
Nota:  
The Now Assist AI web agent checks its access to the internet by first opening Google. If the web agent isn't allowed to open Google, it can't proceed with its task. Be sure to include <kbd class="ph userinput">google.com</kbd> or <kbd class="ph userinput">*.google.com</kbd> in the allowed list. When configuring an allowed list, include your organization's websites. Involve your stakeholders to determine which websites should be allowed.

## Procedimento

1. Navigate to AllSystem PropertiesAll Properties \[sys_properties.list\].
2. In the Name column, search for the sn_naa.allowed_websites property, and open its record.
3. In the record's Value field, erase the single asterisk (\*) and enter the websites that you want to allow, according to the following guidance.  
   * Separate the websites using commas (comma-separated list).
   * Enter websites as hostnames without protocols, such as <kbd class="ph userinput">example.com</kbd>.
   * Allow all subdomains on a website by using an asterisk. The format <kbd class="ph userinput">*.example.com</kbd> allows abc.example.com, xyz.example.com, and so forth.
   * Be sure to include access to Google by entering <kbd class="ph userinput">google.com</kbd> or <kbd class="ph userinput">*.google.com</kbd>.

   {#na-ai-wa-configure-allowed-websites__ul_pq5_zxw_lgc}

4. Select Update to save your changes, and test to confirm.  
   For information on testing see [Test a Now Assist AI web agent or workflow](https://servicenow-prod.fluidtopics.net/Nq5GasLTO2zLsJqhHEQx8A "Test a Now Assist AI web agent or workflow in AI Agent Studio to evaluate its performance.").

## Resultado

The allowed list is implemented immediately. Your Now Assist AI web agents can access only the websites in the list, and other websites are restricted.

If your users make a request to a website that isn't on the allowed list, the system stops action and displays an error message such as An error occurred while processing the request (exact
wording may vary).