--- sourceDocument: Australia Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Analyze task trends # Platform Analyze task trends agentic workflow {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 min. de leitura Use the Platform Analyze task trends AI agents agentic workflow to detect recurring task patterns so that you can flag and resolve them before they escalate. ## Analyze task trends overview The Analyze task trends agentic workflow can help enhance task management by detecting recurring patterns, predicting disruptions, and enabling a proactive resolution to reduce downtime and improve reliability. Tasks are grouped and indexed by the Large Language Model (LLM) so that the LLM can analyze common recurring issues and root patterns. The LLM then generates resolution recommendations based on the analysis and displays it to you. You can provide feedback for the LLM to guide additional analysis, and the conversation ends after you confirm satisfaction with the results. The agents, tools, and triggers that are associated with the Analyze task trends agentic workflow are provided by Now Assist applications. You can [activate the agentic workflow template](https://servicenow-prod.fluidtopics.net/VkBy_syEfQx9Z1rmKNTgzQ "Activate an agentic workflow that come installed with Now Assist applications in AI Agent Studio.") by making triggers active and setting the display settings to include the Now Assist panel. If you want to change this agentic workflow's instructions, you must [duplicate it](https://servicenow-prod.fluidtopics.net/CituCGRe1pWS0Jt9dEcvlg "Duplicate an existing agentic workflow in AI Agent Studio to save time by not having to manually configure or create agentic workflows."), adjust the settings to suit your specific needs, and activate the duplicated version of the agentic workflow instead. ## Prerequisites and setup To access this workflow, you must have Now Assist for Platform installed on your instance, which you can get if you install any other Now Assist application, such as Now Assist for IT Service Management (ITSM). For this agentic workflow to behave as expected, you should have at least 500 records on your task table. You must also configure Group Action Framework (GAF). See [Group Action Framework](https://servicenow-prod.fluidtopics.net/HLx6i8t~yRIJpBFTUSlu_w "Group Action Framework (GAF) is an intelligence feature on the ServiceNow AI Platform that groups related records and applies actions to them using LLMs.") for more information on what GAF is and how to set it up. The Incident table is the default table for this workflow, but you can configure GAF for other task tables such as Case or HR Case. ## Role masking Required role: sn_uxc_gen_ai.platform_ai_analyze_trnds. Agentic workflows and their AI agents use [role masking](https://servicenow-prod.fluidtopics.net/_VXDP7tTBNfXqFaWIHXELg "Role masking for AI agents and agentic workflows helps users enhance security by enabling them to limit their roles during tool execution and verify that AI agents run with least-access privileges.") to determine which users can access them. Ones installed with Now Assist applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see [Define security controls for an agentic workflow](https://servicenow-prod.fluidtopics.net/8ME3OQGmsHBdSPn3xBS7wA "In the guided setup for an agentic workflow, define security controls for who can access the agentic workflow and what data the agentic workflow has access to."). In the data access settings, you must also add the necessary roles to enable reading of the tables for the records you want to access for trend analysis. For example, you can add the itil role to the agentic workflow's list of approved roles so that it can access Incident records. ## Additional configuration You can change different settings related to the agentic workflow by changing values for the Now Assist Skill Config Var Set. To access the variable set and make changes, do the following while in the Platform AI Agents and Skills scope: * Go to the Now Assist Skill Config \[sn_nowassist_skill_config\] table. * Open the record named Analyze Task Trends. * In the Now Assist Skill Config Var Set related list, select Task Trends Input Config. * Edit the variable values. * Save or update the record. {#incident-trends__entry__3} | Config field | Description | Default value | |-|-|-| | Analysis Time Frame | Range of time, in months, for the trends analyzer to look at records to identify trends. You can specify smaller ranges when running the agentic workflow, but this value defines the maximum limit. | 3 | | GAF Record Limit | Number of records analyzed per GAF record grouping. See the preceding Prerequisites and setup section. | 8 | [Tabela 1. Analyze task trends configuration] ## Accessing the Analyze task trends agentic workflow To access the agentic workflow: 1. Navigate to AllAI Agent StudioCreate and manage. 2. Select Analyze task trends. {#incident-trends__ol_fkq_csr_y2c} The first step of the guided setup includes a complete list of included AI agents. Selecting the name of an AI agent opens it in a new browser tab, where you can see the full description, role, list of steps, and tools. Tools are displayed in the second step of the AI agent guided setup, Add tools and information. Figura 1. Analyze task trends agentic workflow in AI Agent Studio ## In-product agentic AI and UI actions Agentic workflows can be accessed in the Core UI and in workspaces in the AI Workflows panel. From there, you can track their progress, provide or review input, and see the results of the work performed. For more information, see [In-product agentic AI](https://servicenow-prod.fluidtopics.net/G_9GkjuI4voECWHnpu1elQ "Dedicated spaces in workspaces and in the Core UI enable you to use agentic workflows directly in record forms. You can view agentic workflow progress and previous executions, and you can answer follow-up questions for ones that require human supervision.") for more details about the AI Workflows panel. To enable users to access agentic workflows with UI actions, you can open the agentic workflow in AI Agent Studio and navigate to the Select channels and access step. You can select a UI action as a possible way to access the workflow If you don't see your UI actions after configuring it in AI Agent Studio, ensure that the property com.glide.agentic_processes_view.enabled is set to true. ## Testing the Analyze task trends agentic workflow You can manually test an agentic workflow execution or access on the Testing page of AI Agent Studio if you have the sn.aia_admin role and all other roles configured [in the security controls](https://servicenow-prod.fluidtopics.net/8ME3OQGmsHBdSPn3xBS7wA "In the guided setup for an agentic workflow, define security controls for who can access the agentic workflow and what data the agentic workflow has access to."). Start a manual test, select a test type and the name of the workflow, and use utterances in the Task field like the following samples. See [Test an agentic workflow execution](https://servicenow-prod.fluidtopics.net/EyksAdiTjKwRc~m2JvT7uQ "Test your agentic workflow in AI Agent Studio to analyze how it functions while it executes the instructions that you defined."). If you want to evaluate the agentic workflow over many different execution logs, run an [automated evaluation](https://servicenow-prod.fluidtopics.net/he2kFV6WLQwi6a4v1pckPQ "Evaluate agentic workflow and AI agents against datasets of your choice to monitor performance and evaluate against different benchmarks."). ## Sample utterance After the workflow has been activated in AI Agent Studio, similar queries to the following to run the agentic workflow in the Now Assist panel. You can also run this workflow on the Testing page of AI Agent Studio with the same utterance in the Task field if you have the sn.aia_admin role. Each utterance must include the name of the table and the time frame to analyze. If the utterance doesn't include these things, the agentic workflow prompts you for more information. The time frame specified by the user can't exceed the maximum value set by the Analysis time frame configuration. * Analyze incident trends related to payment issues within the last two months * Analyze case trends within the last month * Analyze HR case trends with High Priority within the last two years * Analyze incident and problem trends within the last two weeks ## Troubleshooting When running this agentic workflow, it's possible to see an error that states "I couldn't analyze as I didn't have the required resources." This error occurs when GAF isn't configured for the table you want to analyze. See [Configure Group Action Framework](https://servicenow-prod.fluidtopics.net/aKbouvKrqJil9bdAaWbjGQ "Set up Group Action Framework (GAF) to improve the response quality, recall speed, and consistency of AI agents.") for steps to configure GAF for the table. If you're still having issues after GAF is configured, reach out to Now Support. ## AI agents used in the Analyze task trends agentic workflow The following table lists the agents that are used in the Analyze task trends agentic workflow. Importante: In the Select channels and status step of each AI agent's guided setup, make sure that the Status toggle is enabled to activate the AI agent. {#incident-trends__entry__12} | AI agent name | AI agent description | Role required | |-|-|-| | Issue trend analysis AI agent | Analyzes grouped task data to identify recurring issues and root causes. Provides detailed, actionable recommendations using structured analysis. | sn_uxc_gen_ai.platform_ai_analyze_trnds | [Tabela 2. AI agents names and descriptions in the Analyze task trends agentic workflow] ## Other Platform agentic workflows For more information on other agentic workflows that are associated with the Platform workflow, see [Platform agentic workflows](https://servicenow-prod.fluidtopics.net/~s~v~BqYJvre4RICNTwaSA "You can use the available Now Assist AI agents Platform agentic workflows to achieve business outcomes with self-executing autonomous AI agents.").