--- sourceDocument: Australia Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Exploring Now Assist # Exploring Now Assist {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 min. de leitura Learn how Now Assist brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively. ## Now Assist overview {#exploring-now-assist-platform__section_jp4_jmm_syb} Now Assist is a growing cross-platform family of generative AI features, which are tasks that a large language model (LLM) can perform. Generative AI features are based on the initial training and architecture. A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. Now Assist products provide features and skills that are tailored to meet the needs of users in different workflows. ## Now Assist framework {#exploring-now-assist-platform__section_kp4_jmm_syb} The Now Assist framework is supported across the ServiceNow AI Platform. To use Now Assist skills, activate one or more of the following Now Assist products.{#exploring-now-assist-platform__table_bdm_bpk_rcc__entry__3} | Workflow | Business areas | Available products | |-|-|-| | Technology | The Technology workflow includes IT applications, such as IT services and operations, managing your strategy to deliver products and services, and platform security. | * * [ServiceNow Otto for Collaborative Work Management (CWM) (CWM)](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Now Assist for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) * [Now Assist for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=australia&pubname=australia-application-portfolio-management&ft:locale=en-US) * [Now Assist for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Now Assist for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Now Assist for ITOM](https://www.servicenow.com/docs/access?context=now-assist-itom&version=australia&pubname=australia-it-operations-management&ft:locale=en-US) * [Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) * [Now Assist for Security Incident Response](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) * [Now Assist for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=australia&pubname=australia-it-asset-management&ft:locale=en-US) * [Now Assist for Strategic Portfolio Management (SPM)](https://www.servicenow.com/docs/access?context=now-assist-spm&version=australia&pubname=australia-it-business-management&ft:locale=en-US) * [Now Assist for Third-party Risk Management (TPRM)](https://www.servicenow.com/docs/access?context=now-assist-tprm&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) * [Now Assist for Vulnerability Response](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&version=australia&pubname=australia-security-management&ft:locale=en-US) {#exploring-now-assist-platform__ul_mjw_n3l_rcc} | | Customer | The Customer workflow includes applications that support customer service, including field service, financial services, telecommunications and media, and the public service sector. | * [Now Assist for Care Team Operations](https://www.servicenow.com/docs/access?context=now-assist-for-healthcare-and-life-sciences&version=australia&pubname=australia-healthcare-life-sciences&ft:locale=en-US) * [Now Assist for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) * [Now Assist for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&version=australia&pubname=australia-field-service-management&ft:locale=en-US) * [Now Assist for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&version=australia&pubname=australia-financial-services-operations&ft:locale=en-US) * [Now Assist for Public Sector Digital Services (PSDS)](https://www.servicenow.com/docs/access?context=now-assist-for-psds&version=australia&pubname=australia-government-industry&ft:locale=en-US) * [Now Assist for Sales Force Automation (SFA)](https://www.servicenow.com/docs/access?context=now-assist-for-sales-and-order-management-som&version=australia&pubname=australia-order-management&ft:locale=en-US) * [Now Assist for Telecommunications, Media and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) {#exploring-now-assist-platform__ul_otc_fkl_rcc} | | Employee | The Employee workflow supports HR Service Delivery and Employee Experience features. | [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Now Assist for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Now Assist for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Now Assist for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) * [Now Assist for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) {#exploring-now-assist-platform__ul_byc_54c_vcc} | | Creator | The Creator workflow supports a variety of Platform tools and builders, including the following: * App Engine Studio * ServiceNow AI Platform scripting * Platform Analytics * Service Catalog * Workflow Studio * RPA Hub * Process Mining {#exploring-now-assist-platform__ul_oqd_1qk_rcc} | [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=australia&pubname=australia-application-development&ft:locale=en-US) | | Finance \& Supply Chain | The Finance \& Supply Chain workflow supports purchase requisitions, sourcing requests, and request for products or services. | [Now Assist for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Now Assist for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Now Assist for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) * [Now Assist for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US) {#exploring-now-assist-platform__ul_wkc_bqc_vcc} | | App Engine | The App Engine workflow supports App Engine products and offerings so that you can enhance your custom applications with AI. | [ServiceNow Otto for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&version=australia&pubname=australia-application-development&ft:locale=en-US) | [Tabela 1. Now Assist products] {#exploring-now-assist-platform__table_bdm_bpk_rcc} Now Assist products include some or all of the following foundational platform tools for Now Assist. For more information, see [Now Assist skills in the Platform workflow](https://servicenow-prod.fluidtopics.net/84acpNU3ueVitCE4hH8HDw "Most Now Assist generative AI products include skills in the Platform workflow, such as product navigation. Some Now Assist products include skills for the conversational user and platform experience, as well as knowledge article recommendations."). * Administrators install plugins, manage skills, and analyze usage and performance with the [Now Assist Admin console](https://servicenow-prod.fluidtopics.net/4TaSN9uGG9aWEFO_HW2Krw "The Now Assist Admin console provides you with quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist applications and features."). * Users can take advantage of Now Assist skills by using the [Now Assist panel](https://servicenow-prod.fluidtopics.net/oAGrw6H6z1vu9RCqsT2obQ "With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") on the instance. * Use [Now Assist in AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US) to generate answers for AI Search. * Use [Now Assist for Mobile](https://www.servicenow.com/docs/access?context=now-assist-mobile-landing&version=australia&pubname=australia-mobile&ft:locale=en-US) to run generative AI skills in a mobile environment. * Use [Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-in-va-landing&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) to create conversational catalog experiences and author topics that use LLM topic discovery. * Developers can use the [Generative AI Controller](https://servicenow-prod.fluidtopics.net/bJYNaYdO31Hw5wvMSTtliA "Use Generative AI Controller to integrate third-party large language models (LLMs) with your workflows.") to integrate generative AI features in custom flows and conversations by using your own third-party large language model (LLM) licenses. {#exploring-now-assist-platform__ul_jrv_y1d_wyb} The following diagram shows what's available in the Now Assist framework. Figura 1. Now Assist framework ## Now Assist benefits {#exploring-now-assist-platform__section_np4_jmm_syb} {#exploring-now-assist-platform__table_op4_jmm_syb__entry__3} | Benefit | Feature | Users | |-|-|-| | Leverage the power of search with the Now LLM generative AI model to answer questions in user searches with actionable AI-generated summaries of relevant knowledge articles. | [Now Assist in AI Search](https://www.servicenow.com/docs/access?context=now-assist-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US) | Everyone | | Install and configure Now Assist applications and the skills they provide. | [Now Assist Admin console](https://servicenow-prod.fluidtopics.net/8hhZbVM9jL31kt~73UsFXA "Install Now Assist plugins to enable generative AI on your instance.") | Administrators | | Choose which skills to turn on, and which users can access them. | [Now Assist Admin console](https://servicenow-prod.fluidtopics.net/9MIUdgtn1VwNYh87ww~LSg "Configure the triggers, settings, and display locations for Now Assist skills to enable GenAI capabilities across the ServiceNow AI Platform.") | Administrators | | Monitor the usage and performance of generative AI features and capabilities offered under Now Assist. | [Now Assist Analytics](https://servicenow-prod.fluidtopics.net/b0FEm44GrEEAkrtDkv32jA "Use the Now Assist Analytics dashboard to monitor the usage and performance of generative AI features and capabilities offered under Now Assist.") | Administrators | | Access generative AI skills in context through a user-friendly interface. | [Now Assist panel](https://servicenow-prod.fluidtopics.net/oAGrw6H6z1vu9RCqsT2obQ "With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") | Everyone | | Use Now Assist skills on mobile devices. | [Now Assist for Mobile](https://www.servicenow.com/docs/access?context=now-assist-mobile-landing&version=australia&pubname=australia-mobile&ft:locale=en-US) | Everyone | | Customize your workflows and use your own third-party LLM license. | [Generative AI Controller](https://servicenow-prod.fluidtopics.net/bJYNaYdO31Hw5wvMSTtliA "Use Generative AI Controller to integrate third-party large language models (LLMs) with your workflows.") | Administrators or developers | | Use Now Assist in other platform features. | [Now Assist skills in the Platform workflow](https://servicenow-prod.fluidtopics.net/84acpNU3ueVitCE4hH8HDw "Most Now Assist generative AI products include skills in the Platform workflow, such as product navigation. Some Now Assist products include skills for the conversational user and platform experience, as well as knowledge article recommendations.") | Administrators or developers | | Monitor Now Assist consumption on your instance. | [Monitoring Now Assist usage in Subscription Management](https://www.servicenow.com/docs/access?context=monitoring-now-assist-usage&version=australia&pubname=australia-platform-administration&ft:locale=en-US) | Administrators | [ ] {#exploring-now-assist-platform__table_op4_jmm_syb}