---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Enable chat summarization for chat messages from Microsoft Teams

# Enable chat summarization for chat messages from Microsoft Teams {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable chat summarization for messages sent in Microsoft Teams to use summarization outside of Virtual Agent and Agent Chat conversations.

## Antes de Iniciar

Role required: nsa_admin

## Procedimento

1. Go to the Now Assist Skill Config Applicability (sn_nowassist_skill_config_applicability) table by entering <kbd class="ph userinput">sn_nowassist_skill_config_applicability.list</kbd> in the navigator.
2. Select New to create a record.
3. In the <kbd class="ph userinput">Skill config</kbd> field, enter <kbd class="ph userinput">Chat summarization</kbd>.  
   If you have multiple Now Assist applications installed, there might be more than one record called Chat summarization. If you want to check the application of the skill config, select the record, and then use the record preview icon (![Preview record info icon]()) to look at the Application field value, such as Now Assist for IT Service Management (ITSM).
4. In the Filter parameters field, enter <kbd class="ph userinput">deviceType</kbd> for Name and <kbd class="ph userinput">Teams</kbd> for Value.  
5. Select Submit to create the record.
6. **Opcional:** If you want to configure chat summarization for all of your Now Assist applications, repeat the process for each one.

## Resultado

Chat summarization is enabled for Microsoft Teams messages for the Now Assist application that you configured.