---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Define key requirements

# Define key requirements for an agentic workflow {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

In the guided setup for an agentic workflow, write a clear description of what the agentic workflow is, add AI agents, and select unsupported AI model providers.

## Antes de Iniciar

Role required: sn_aia.admin

## Por Que e Quando Desempenhar Esta Tarefa

The first step of the guided setup includes defining the fundamentals of the agentic workflow. The description and list of steps fields are used by the large language model (LLM) to achieve its objectives. Descriptions and list of steps should be clear and well-defined. For guidelines for writing these fields, see [Writing effectively for agentic AI](https://servicenow-prod.fluidtopics.net/nNasEloTB7j8okzURW_l3A "By following some general guidelines for creating AI agents and agentic workflows, you can create clear and effective instructions that help maximize their efficiency and effectiveness."). For an example agentic workflow, see an [example agentic workflow](https://servicenow-prod.fluidtopics.net/KAx050XV20t0mAuKIXccpg "Use the example agentic workflow with clear name, description, and list of steps fields to use as a guide when creating your own agentic workflows.").

You also assign the AI agents that the agentic workflow has access to in this step. The AI agents should be clearly defined and referred to in your list of steps so that the LLM knows how to use them. You can use existing AI agents installed with Now Assist applications or create your own. See [Create an AI agent](https://servicenow-prod.fluidtopics.net/chZFlyDQMo37FD_2F3kM4Q "Create an AI agent in AI Agent Studio to solve problems for your users and coordinate with other AI agents while executing the agentic workflows.") for the steps to create your own custom AI agents.

## Procedimento

1. Enter a name for the workflow.
2. Craft a workflow description.
3. Craft a list of steps.  
   You can also use an old version of a list of steps. Select View versions for a full list of previous versions of the field. See [Version control](https://servicenow-prod.fluidtopics.net/uX9YniUtT4~UUtGCazrzfQ "Version control enables you to track changes made to instructions sent to the LLM for AI agents and agentic workflows.") for more information.


4. Add AI agents to perform the tasks described in the list of steps.  
   You can use Now Assist to generate a list of AI agents for you.
5. Determine unsupported model providers.  
   You may find that some models use your AI agent better than others. If you want to avoid users from having a less optimal experience with a certain model, you can mark a model as unsupported. If an administrator
   changes the instance-level settings to an unsupported model, your AI agent isn't available to users.


## Resultado

You have written instructions for the LLM to determine how to use the agentic workflow, assigned AI agents, and determined LLM provider support.

## O que Fazer Depois

Select Save and continue to move to the next step, [Define security controls](https://servicenow-prod.fluidtopics.net/8ME3OQGmsHBdSPn3xBS7wA "In the guided setup for an agentic workflow, define security controls for who can access the agentic workflow and what data the agentic workflow has access to.").