---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Create AI Agents

# Creating AI agents for Agentic Desktop {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Create an AI agent in AI Agent Studio to mimic human-like intelligence while executing desktop actions for repetitive tasks.

## Overview of AI agents for Agentic Desktop {#create-ai-agents-ad__cf-using-parent-workflow}

In the ServiceNow agentic ecosystem, an AI agent is a set of large language model (LLM) instructions and tools that can perform specific tasks. The Now Assist AI agents can perform specific tasks and functions, often using natural language instead of traditional code. For more information, see [Create an AI agent](https://servicenow-prod.fluidtopics.net/chZFlyDQMo37FD_2F3kM4Q "Create an AI agent in AI Agent Studio to solve problems for your users and coordinate with other AI agents while executing the agentic workflows.").

AI agents process instructions, generate execution plans, and run desktop actions autonomously and semi-autonomously across legacy systems, thick client applications, and business
applications lacking APIs or backend integrations. AI agents can interpret your goal and map them to one or more desktop actions via metadata (capabilities, inputs, and outputs).
Use AI agents to do the following tasks for your organization:

* Dynamically figure out a plan to complete a desktop task.
* Collaborate with other AI agents for subtasks as needed.
* Take feedback from humans as needed.
* Plan to solve an issue with human collaboration.

{#create-ai-agents-ad__exploring-ai-agents_ul_oks_rmc_fdc}

1. [Define the specialty of an AI agent](https://servicenow-prod.fluidtopics.net/d6b~0KwUUP8fX7rTTHJcJg "In the guided setup for an AI agent, write a clear description defining your agent and its role. You can also configure supported LLMs, enable third-party access, and manage long-term memory.")

   Write a clear name and description of the AI agent, define role, and list of steps this AI agent must complete, define supported LLMs, enable third-party access, and manage long-term memory. The LLM analyzes the specific
   wording that you use to understand the specialty of this AI agent.
2. [Add a desktop action to an AI agent](https://servicenow-prod.fluidtopics.net/Ieo2VWTQR4Mlp9adasf8Bg "Add a desktop action as a tool to an AI agent in AI Agent Studio so that AI agents can perform desktop actions for repetitive tasks.")

   Add a desktop action as a tool to the AI agent to enable desktop automations. Tools provide your AI agents with the capabilities necessary to complete their tasks. Providing your AI
   agents with the appropriate tools help with the robustness and quality of their performance. An AI agent selects a tool based on the tool's name and description, which must be clearly written.
3. [Define security controls for an AI agent](https://servicenow-prod.fluidtopics.net/YI7d7AFYLQVNMUUqkRTn3A "In the guided setup for an AI agent, define security controls for who can access the AI agent and what data the AI agent has access to.")  
   Define security controls for who can access the AI agent and what data the AI agent has access to. The Define security controls step is divided into two parts:
   * Define user access: Creates an ACL that determines which users can discover or invoke the AI agent.
   * Define data access: Defines the data that the AI agent has access to once it's invoked.
   {#create-ai-agents-ad__ul_zkg_xw2_ghc}

   Trigger conditions are not supported for AI agents that execute desktop actions. You must manually trigger these agents from the system where the Agentic Desktop application is installed.
4. [Select channels and status for an AI agent](https://servicenow-prod.fluidtopics.net/HwPupudTPUtmUJdh5hW6oA "In the guided setup for an AI agent, activate the AI agent to use in an assistant in Now Assist for Virtual Agent, and set the processing messages.")

   Activate the AI agent to use in an assistant in Now Assist for Virtual Agent and set the processing message. This AI agent can engage with users who initiate an interaction when it's available for use in channels. Select channels where you want this AI agent to be available
   to engage with users.
{#create-ai-agents-ad__cf-using-parent-steps-ol}
**Conceitos relacionados**   

* [Agentic Desktop Design workspace](https://servicenow-prod.fluidtopics.net/Fu0GWG9zICohe3YooYNCBQ "The Design workspace is an interactive environment within Agentic Desktop that enables you to create desktop actions by recording and configuring user interactions with desktop applications. The workspace provides a visual canvas where you can design multi-screen automation workflows that capture business processes across different applications.")
* [Desktop actions in Agentic Desktop](https://servicenow-prod.fluidtopics.net/ot99gDg5S_GUsvddcU5COg "Desktop actions enable you to automate repetitive tasks on your desktop and web applications. This capability helps you streamline repetitive tasks, improve efficiency, and integrate desktop application workflows into your ServiceNow processes.")