---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Conversation Improvement Themes

# Conversation Improvement Themes {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

The Conversation Improvement Themes application helps to transform Conversation Evaluators evaluations that are part of AI Control Tower into long-term performance insights by analyzing conversation quality data over time.

## Get started {#conv-impr-themes-landing__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn more about Conversation Improvement Themes](https://servicenow-prod.fluidtopics.net/k2EEbITpm17qxVl~9MpjTw "The Conversation Improvement Themes application helps to transform conversation evaluations into long-term performance insights.") | [ActivateActivate Conversation Improvement Themes](https://servicenow-prod.fluidtopics.net/CjyOP95yU_5aRo1jQ4Jbrg "Activate the Conversation Improvement Themes application to analyze conversation quality.") | [UseUse Conversation Improvement Themes](https://servicenow-prod.fluidtopics.net/feadSDf1jz2tETOBHYouxQ "View performance insights using the widgets in Conversation Improvement Themes.") |
| [ReferenceAdditional information about Conversation Improvement Themes](https://servicenow-prod.fluidtopics.net/oxbWhO13tkYs4BdmMDzDSQ "The following topics provide additional information about the features and properties installed with Conversation Improvement Themes.") |   |   |
[ ]

{#conv-impr-themes-landing__table_ok3_clg_ghc} Importante:  
* Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#conv-impr-themes-landing__na-in-country-notice}
* Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#conv-impr-themes-landing__na-restricted-envs-notice}
* Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#conv-impr-themes-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#conv-impr-themes-landing__ul_j3b_4vd_wcc}

## AI limitations {#conv-impr-themes-landing__id_mpg_qgn_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#conv-impr-themes-landing__p_kv2_nfg_h1c}

## Data processing {#conv-impr-themes-landing__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#conv-impr-themes-landing__p_lv2_nfg_h1c}

## Data collection {#conv-impr-themes-landing__id_qcq_4gn_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://servicenow-prod.fluidtopics.net/CYrH0jkNJre0wSMvzchHRA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#conv-impr-themes-landing__p_jv2_nfg_h1c}