---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI agents best practices

# Best practices for AI agents configuration {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

AI agents can dynamically adjust the actions that are based on the progress and changing conditions of incidents or cases to help ensure that they stay focused on achieving their objectives.  
AI agents can dynamically adjust the actions that are based on the progress and changing conditions of incidents or cases to help ensure that they stay focused on achieving their objectives.

* You can create, duplicate, and modify AI agents and agentic workflows. The default AI agents and agentic workflows are available in read only mode and to utilize them, you are required to duplicate these resources.
  * For more information about duplicating an AI agent, see [Duplicate an AI agent](https://servicenow-prod.fluidtopics.net/zDEMlT7Upg_2Yk~B29_E9Q "Duplicate an existing AI agent in AI Agent Studio so that you can save time by not having to manually configure or create AI agents.").
  * For more information about duplicating an agentic workflow, see [Duplicate an agentic workflow](https://servicenow-prod.fluidtopics.net/CituCGRe1pWS0Jt9dEcvlg "Duplicate an existing agentic workflow in AI Agent Studio to save time by not having to manually configure or create agentic workflows.").
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* You can also modify the duplicated AI agent and agentic workflow to meet your requirements.
  * For more information about modifying an AI agent, see [Modify an AI agent](https://servicenow-prod.fluidtopics.net/pPYEYmQ_UqGG_3pZIdgZlg "Modify an AI agent in AI Agent Studio to suit your changing business needs.").
  * For more information about modifying an agentic workflow, see [Modify an agentic workflow](https://servicenow-prod.fluidtopics.net/BW00Rtn7kxoK8WbWBx7sdQ "Make changes to existing agentic workflows in AI Agent Studio to adjust them to suit your business needs.").
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Nota:  
The agentic workflows available by default in the system are inactive and you must activate them to utilize. For more information about activating an agentic workflow, see [agentic workflow template](https://servicenow-prod.fluidtopics.net/VkBy_syEfQx9Z1rmKNTgzQ "Activate an agentic workflow that come installed with Now Assist applications in AI Agent Studio.").