---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI Workforce

# AI Workforce {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

AI workers are autonomous agentic AI that can join your team and automate routine work, freeing up your human agents to focus on the tasks that matter most.

## Get started {#ai-workforce__cf-app-landing-get-started}

|-|-|
| [ExploreDiscover AI workers and their potential for automating your business processes.](https://servicenow-prod.fluidtopics.net/pJlWw9j3LmjF~G3ZX6IspA "Learn more about AI Workforce and review the benefits AI workers can provide for different users in your organization.") | [ConfigureConfigure the basic details, profiles, and tasks of an AI worker.](https://servicenow-prod.fluidtopics.net/oT2eB0ZeSL4taiTT9WCWsg "Configure the name, profile icon, skills, assignment groups, tasks, and language proficiencies of AI workers in AI Agent Studio.") |
| [UseOnboard, preview, and monitor the performance of AI workers as they accomplish tasks.](https://servicenow-prod.fluidtopics.net/YLS5CZsC7Xp5Nrju9I7Xuw "AI workers are autonomous, hierarchical AI agents designed to serve as team members who can accomplish complex tasks. Onboard AI workers to your team to use AI for role-based automation.") | [ReferenceReview table, roles, and system properties associated with AI workers.](https://servicenow-prod.fluidtopics.net/6R5FlNFPYvxFgQ4z6wflMQ "Reference for AI Workforce provides additional information about the system properties and roles associated with AI workers.") |
[ ]

{#ai-workforce__table_yrs_myn_whc} AI workers are autonomous agents that you can onboard onto your team. Instead of writing prompts to guide their behavior, AI workers are pre-trained and come with sets of possible skills and tasks that they can accomplish. These "digital workers" are intended to augment entire roles rather than individual business processes.