---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI native

# AI native {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The AI native solution is a set of offerings with AI at the core. You can use intelligent agents and skills embedded throughout your experience to help you gain insights, work faster, and automate outcomes.

## Tiers {#ai-native__section_vbq_chb_l3c}

{#ai-native__table_xs2_fhb_l3c__entry__3}

| Foundation | Advanced | Prime |
|-|-|-|
| AI skills, routine AI agents | Agentic workflows | Autonomous AI workforce |
| This solution provides task-based assistance using routine pattern recognition and categorization to accelerate understanding and help you work faster. | This solution automates entire steps in a workflow, working side-by-side with you while synthesizing new insights, understanding context, and applying deep domain knowledge. | This solution offers fully independent AI specialists to make and execute decisions autonomously. They apply deep, role-based expertise to master and run multiple agentic workflows. |
[ ]

{#ai-native__table_xs2_fhb_l3c}

## IT Service Management (ITSM) {#ai-native__section_ffq_13b_l3c}

{#ai-native__table_jym_k3b_l3c__entry__3}

| Foundation | Advanced | Prime |
|-|-|-|
| * Moveworks for employee center * Workflow data fabric * AI control tower * Virtual Agent with NLU * Asset management * Cost management * Incident management * Request management {#ai-native__ul_yz3_43b_l3c} | Includes foundation and * Process mining * Predictive intel * Mobile publishing * Performance analytics * Digital portfolio management * Service Modeler * On-call scheduling * MIM * Walk-up experience * Change management * Problem management {#ai-native__ul_jx5_t3b_l3c} | Includes foundation, advanced, and * Audit \& compliance automation * Problem RCA * Digital product release * DevOps change velocity * Continuous improvement management {#ai-native__ul_qmh_djb_l3c} |
|   |   |   |
[ ]

{#ai-native__table_jym_k3b_l3c}

## Customer Service Management (CSM) {#ai-native__section_jqy_x3b_l3c}

{#ai-native__table_tbt_gjb_l3c__entry__3}

| Foundation | Advanced | Prime |
|-|-|-|
| * ? * ? {#ai-native__ul_ubt_gjb_l3c} | Includes foundation and * Workflow data fabric * AI control tower * Process mining * Customer service advanced * ITSM apps for backoffice * Digital product release * Mobile publishing * Performance analytics advance * Predictive intel * Virtual agent with NLU * Continual improvement {#ai-native__ul_vbt_gjb_l3c} | Includes foundation, advanced, and Workforce optimization. |
|   |   |   |
[ ]

{#ai-native__table_tbt_gjb_l3c}

## Industry {#ai-native__section_e2g_y3b_l3c}

{#ai-native__table_nwn_qjb_l3c__entry__3}

| Foundation | Advanced | Prime |
|-|-|-|
| * ? * ? {#ai-native__ul_own_qjb_l3c} | Includes foundation and * Workflow data fabric * AI control tower * Process mining * Customer service advanced * ITSM apps for backoffice * Digital product release * Mobile publishing * Performance analytics advance * Predictive intel * VA with NLU * Continual improvement {#ai-native__ul_pwn_qjb_l3c} | Includes foundation, advanced, and Workforce optimization. |
|   |   |   |
[ ]

{#ai-native__table_nwn_qjb_l3c}

## HR Service Delivery (HRSD) {#ai-native__section_fpn_y3b_l3c}

{#ai-native__table_fwb_wjb_l3c__entry__3}

| Foundation | Advanced | Prime |
|-|-|-|
| * Moveworks for employee center * Workflow data fabric * AI control tower * Virtual Agent with NLU * Predictive intelligence * Continuous improvement management * Communities * Talent {#ai-native__ul_ncw_jkb_l3c} | Includes foundation and * Performance analytics advance * Process mining * Employee journey management {#ai-native__ul_hwb_wjb_l3c} | Includes foundation and advanced. |
|   |   |   |
[ ]

{#ai-native__table_fwb_wjb_l3c}