--- sourceDocument: Australia Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Agentic Desktop # Agentic Desktop {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura ServiceNow® Agentic Desktop enables you to design, configure, and manage desktop actions that automate repetitive tasks in your desktop environment. AI agents can autonomously and semi-autonomously process instructions, generate execution plans, and run desktop actions across legacy systems, thick client applications, and business applications without APIs. Agentic Desktop is a client application that is installed on the Windows operating system. Agentic Desktop offers two workspaces, the Design workspace for design experience and the Execution workspace for the runtime experience. Design workspace enables you to automate multi-step processes with intelligence and adaptability. Execution workspace enables AI agents to execute desktop actions in an isolated desktop session. ## Get started {#agentic-desktop-landing-page__cf-app-landing-get-started} |-|-|-| | [ExploreLearn about Agentic Desktop concepts and features](https://servicenow-prod.fluidtopics.net/_bBBH3cYbHO05nxW16Zhqw "Design, configure, and manage desktop actions with Agentic Desktop to automate repetitive tasks on your desktop using AI agents and agentic workflows.") | [ConfigureSet up Agentic Desktop to automate desktop tasks](https://servicenow-prod.fluidtopics.net/3VcWwOQSuz6Ew9ufsFD04w "You can enable the Agentic Desktop application (sn_desktop_agents) if you have the admin role.") | [DesignDesign automations for legacy applications that do not have APIs](https://servicenow-prod.fluidtopics.net/ot99gDg5S_GUsvddcU5COg "Desktop actions enable you to automate repetitive tasks on your desktop and web applications. This capability helps you streamline repetitive tasks, improve efficiency, and integrate desktop application workflows into your ServiceNow processes.") | | [Create an AI agentCreate your own custom AI agents with advanced multi-agent reasoning frameworks](https://servicenow-prod.fluidtopics.net/wqTy7Ky~3ztHnrqUjFATgA "Create an AI agent in AI Agent Studio to mimic human-like intelligence while executing desktop actions for repetitive tasks.") | [Use ![]() Use the Agentic Desktop application to execute automations using AI agents.](bpk9Wv2o69LdHwWx72hI~Q "These examples explain how to trigger AI Agents that execute automations you designed using desktop actions. The following topics walk you through the end-to-end execution flow so you understand how AI-driven execution works in your desktop environment.") | [ReferenceGet details about the Agentic Desktop properties and components](https://servicenow-prod.fluidtopics.net/wf6zNvyQmwuOY~AJq5il2Q "Reference topics provide additional information about the roles and tables that are installed with the Agentic Desktop application.") | [ ] {#agentic-desktop-landing-page__table_l3z_3x3_ygc} Importante: * Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases. * Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. {#agentic-desktop-landing-page__ul_mdp_cnr_dfc} ## Helpful resources {#agentic-desktop-landing-page__cf-app-landing-get-help} * [Workflow Automation product on the ServiceNow Community](https://www.servicenow.com/community/workflow-automation/ct-p/workflow-automation) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#agentic-desktop-landing-page__ul_u5z_b1s_fzb} ## AI limitations {#agentic-desktop-landing-page__section_okq_skc_r1c} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#agentic-desktop-landing-page__p_kv2_nfg_h1c} ## Data processing {#agentic-desktop-landing-page__section_pkq_skc_r1c} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#agentic-desktop-landing-page__p_lv2_nfg_h1c} ## Data collection {#agentic-desktop-landing-page__section_qkq_skc_r1c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://servicenow-prod.fluidtopics.net/CYrH0jkNJre0wSMvzchHRA "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page."). For more information, see the [Now Assist documentation](https://servicenow-prod.fluidtopics.net/5tdlrtjzlKuAxBeZS2xHVg "ServiceNow Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.").