---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/intelligent-experiences

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Add declarative action to SOW

# Add a Generate Resolution Plan declarative action to the Service Operations Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Enable access to the Platform Generate resolution plan agentic workflow for users in the Service Operation Workspace for active Incidents.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

The following procedure adds a Generate Resolution Plan button and agentic workflow status card to the Service Operations Workspace. This declarative action enables your users to execute the agentic workflow without having to use the Now Assist panel.

For additional context and help, see [this Community article](https://www.servicenow.com/community/now-assist-articles/now-assist-for-csm-handling-custom-scenarios-around-now-assist/ta-p/3018803).

## Procedimento

1. Navigate to AllNow Experience FrameworkUI Builder.
2. Select the Experiences tab, then search for <kbd class="ph userinput">Service Operations Workspace</kbd>.
3. Open RecordSRP Record.
4. In the Content panel, find Ribbon Container, select the Configure icon ![](), then select Add before.  
   The following steps add the collapsible section on the top of the page that includes the processing messages as the agentic workflow executes.
5. Add the AI Agent Status Card component.
   1. In the Controller dropdown, select UXC Gen AI Controller, select the AI-Agent-Status-Card.
   2. Select Apply.

6. Bind data to the AI Agent Status Card component.
   1. In the Edit modal Configure tab next to the Table field, select the bind data icon ![]().
   2. Select propstable, then select Apply.
   3. Next to the sys_id field, select the bind data icon ![]().
   4. Select propssys_id, then select Apply.

7. Assign events to the AI Agent Status Card component.
   1. In the Events tab of the data drawer, select Add event mapping.  
      If you do not see the Events tab, refresh the page.
   2. Select the Execution completed event.  
      After each selection, select Continue to add a new event mapping.
   3. Select the \[Record Page\] Refresh Action Bar handler.
   4. Select Add.
   5. Repeat for the Execution started event, using the same handler.

8. Select Save to save your page with the new component.
9. **Opcional:** Add an icon component.  
   The following steps add a sparkle icon to indicate that the form action uses agentic AI.
   1. In the Content panel, find Top RightForm record presence, select the Configure icon ![](), then select Add before.
   2. In the Icon dropdown, select an AI sparkle icon.
   3. In the Size dropdown, select Extra large.
   4. Select Save to save your page with the new component.

10. Add the declarative action to the form.
    1. From your instance homepage, navigate to AllNow Experience FrameworkDeclarative ActionsForm Actions
    2. In the Action label field, search <kbd class="ph userinput">*generate resolution plan</kbd> and open the record.
    3. Set Active to <kbd class="ph userinput">true</kbd>.
    4. Save or submit the record to make your changes.

## Resultado

The Generate Resolution Plan button is enabled for users with the correct role in the Service Operation Workspace. When the button is selected, the AI agent execution processing messages appear in a section at the top of the record.